Clinic Manager

Passion Dental Group Inc.•Burlington, ON

11d•CA$70,000 - CA$80,000•Onsite

About The Position

At Passion Dental Group, we’re building more than clinics — we’re building modern dental experiences designed around accessibility, convenience, technology, and exceptional patient care. As Clinic Manager, you’ll play a key role in launching and growing one of our newest Anytime Dental Clinics. This is a unique opportunity for a strong operational leader who wants to make a meaningful impact, help build clinic culture from the beginning, and grow alongside a rapidly expanding organization. As part of our leadership onboarding philosophy, training may include time spent at one of our established sister clinics to gain hands-on exposure to our operations, workflows, systems, and patient experience model before transitioning fully into your clinic leadership role.

Requirements

2+ years of dental clinic management experience
Strong leadership experience with coaching, mentoring, and team development
Solid understanding of dental billing, insurance systems, and clinic operations
Excellent organizational, communication, and problem-solving skills
Strong business acumen and comfort working with clinic performance metrics
Experience leading in a fast-paced, evolving environment
A proactive, hands-on leadership style with a growth mindset
Flexibility to support a 7-day, extended-hours operation

Nice To Haves

Thrives in entrepreneurial and growth-focused environments
Leads with accountability, positivity, and professionalism
Enjoys building systems, processes, and strong team cultures
Is confident making decisions and solving operational challenges
Brings energy, initiative, and adaptability to your work
Values collaboration, communication, and continuous improvement
Is passionate about delivering exceptional patient experiences

Responsibilities

Serve as the operational and cultural leader of the clinic, responsible for driving both team success and clinic performance.
Build and optimize clinic systems, workflows, and operational processes.
Recruit, onboard, train, and develop a high-performing clinic team.
Lead day-to-day clinic operations with a strong focus on accountability and culture.
Manage scheduling, payroll support, staffing coordination, and administrative functions.
Foster a collaborative, positive, and patient-focused team environment.
Support performance management, coaching, and ongoing team development.
Oversee billing, insurance processing, collections, and financial accuracy.
Monitor clinic KPIs, productivity, and performance metrics.
Create and manage clinic budgets and operational goals.
Identify opportunities to improve efficiency, patient retention, and overall clinic growth.
Support treatment acceptance and exceptional patient communication experiences.
Lead by example in delivering an outstanding patient experience.
Ensure operational consistency and high service standards across all patient interactions.
Support local marketing initiatives and community engagement efforts.
Collaborate closely with Regional Leadership to support clinic growth strategies.
Help establish the clinic as a trusted provider within the local community.