Clinic Manager

FAMILIES TOGETHER OF ORANGE COUNTY•Tustin, CA

4d•$28 - $33•Onsite

About The Position

The Clinic Manager will provide first line supervisory oversight for the clinic front and back-office staff during a designated shift. Ensures that quality care is provided according to the policies and procedures, that patient flow/placement is efficient and that daily staffing needs are met to ensure the highest quality of patient care, safety and satisfaction. The Clinic Manager is responsible for planning, coordinating, directing and monitoring all operational aspects of the clinic.

Requirements

Must have at least 3-5 years of experience as a Medical Assistant in a clinic setting.
Bilingual: Spanish (Required)
Bachelor's degree in healthcare administration, health services administration, or similar.
Experience in managing a healthcare facility or clinic.
Experience in managing budgets, billing, and negotiating with suppliers and vendors.

Responsibilities

Reports assigned ready to perform job duties at the beginning of the shift, takes breaks and reports back to work at the specified time in accordance with Families Together Orange County.
Appearance exemplifies the professional image of Families Together Orange County through acceptable habits of dress, grooming and hygiene.
Researches, gathers, organizes and summarizes data for reports. Analyzes data for trends or conclusions and presents results and recommendations to supervisor.
Supports all FTOC programs and specialty services
Daily provider availability reports, VFC Stock, OTC Inventory, Cross services report Dental & Medical), Staff Meetings & Huddles w/providers (including sign-in sheets), report patient reviews, patients who leave early, and patients who receive appointments requested.
Front office oversight: Oversees, and as necessary, performs administrative functions to include answering and prioritizing phone calls for patient care matters, chart preparation for clinical care, loose filing and assisting with apt scheduling.
Back Office- Oversees, and as necessary, performs back-office functions, Vitals, injections, rooming of patients.
Maximizes clinic revenue by assuring staff knowledge and adherence to scheduling protocols, pre-registration -chart prep process, co-pay, self-pay, sliding fee at time of visit, eligibility, checking and end of day financial reconciliation procedures.
Maintains and implements FTOC’s check-in and check-out workflow
Promotes staff satisfaction by assuring appropriate orientation, communication and team consistency.
Oversight of staffing daily and monthly schedules, Time Off, and maintaining budgeted productivity goals.
Assures regulatory readiness through staff competency completion, clinic quality checks, EMR chart reviews and maintenance of all clinical records. Example POCT, VFC etc.
Values and respects the concerns and feelings of others. Demonstrates care, compassion and appreciation for the team.
Identifies with the organizational goals including customer service, fiscal responsibility and understands their role within it.
Proactively takes action without being prompted. Responds quickly to requests for assistance from team and works to resolve conflicts.
Purposely builds partnerships & networks creates connections and trust with individual and groups.
Demonstrates commitment to customer service - “goes the extra mile" to facilitate collaboration and collaboration among diverse groups aimed at improving service and or family centered care.
Communicate with sincerity, honesty and respect for culture diversity.
Actively listen with respect and compassion, without interrupting.
Encourage feedback and questions.
Partner with families in order to understand and meet their unique needs.
Collaborate to achieve optimal outcomes.
Commit to delivering excellent service every day.
Remember the importance of the "First Impression".
Adhere to departmental and FTOC policies.
Completes employee evaluations and needed following FTOC’s policy
Conserve FTOC resources and supplies by using the wisely and in the best interest of FTOC.
Take pride in my environment by maintaining safe and clean surroundings.
Maintain professional boundaries with patients, families, colleagues and vendors.
Maintain a professional facility appearance that meets the expectations of patients.
Demonstrate initiative and implement changes to improve clinic operations.
Enhance health center visibility through community involvement by participating in service and professional organizations.
Responsible for managing employee timesheets, overtime requests, and vacation requests.
Enhance health center visibility through community involvement by participating in service and professional organizations.
On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Reginald Manager and Medical Director
Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.
Completes FTOC’s Compliance Audits monthly as established by the QI Committee.
Takes responsibility to prepare and pass all clinic site visits.
Speak to patients and others in ways that are clear and non-judgmental.
Show concern, interest and follow-through with commitments.
Do not engage in negative behaviors second guessing, undermining, infighting, arrogance, gossiping and backstabbing.
Speak in a positive manner about our associates, medical staff and FTOC.
Always respect privacy and confidentiality.
Take ownership to continually improve processes within my role, department and throughout FTOC.
Strive to improve myself and the outcome of my work.
Seek opportunities for improvement, understand what is expected of me, and apply best practices.
Embrace change and offer suggestions for resolution to challenges.
Take action if I see and unsafe act or condition that impacts quality of care or safety of others.
Recognize others for outstanding performance.
Required Certifications renewed and documented prior to expiration for self and direct reports.
Maintaining confidentiality (HIPPA Compliance)
Displays an awareness of others' needs and consistently acts in their best interests.
Exhibits courtesy, mutual respect, and compassion in all interactions with others.
Takes initiative to propose constructive solutions to challenges.
Recognizes and respects differences while actively seeking more effective communication approaches.
Demonstrates a positive and professional response to changes and challenges.
Nurtures positive working relationships and contributes to a collaborative work environment.
Exhibits effective teamwork, working cohesively to support the organization in achieving its goals and objectives.
Adapts smoothly to shifting workplace priorities.
Attends and actively participates in scheduled meetings, whether weekly, bi-weekly, or monthly.