Clinic Manager (Aurora)

Orthodontic Experts Management LLC•Aurora, IL

3d•Onsite

About The Position

About us: At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency. If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply. Job Description: As Clinic Manager, your primary responsibility will be to oversee the day-to-day operations of the clinic, ensuring that all areas of the clinic are running smoothly and efficiently. You will be responsible for managing staff, scheduling appointments, providing quality patient care, and maintaining a safe and secure environment. The Clinic Manager will effectively manage and motivate clinic staff and ensure that all patients receive the highest quality of care.

Requirements

A bachelor degree or equivalent
3-4 Years of experience in office administration
2 Years of Office management experience
Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and Google Suites.
Demonstrated experience in and knowledge of scheduling systems
Travel availability to Joliet, Glendale Heights and Hillside.

Responsibilities

Trains and supervises office personnel
Manages the efficient and effective scheduling of patients and adjusts as needed
Monitors no-shows and manages the necessary calls and re-scheduling
Conducts sessions with patients for reviewing treatment and payment plans
Monitors and ensures all systems used in the Office are operating to peak effectiveness
Has experience building and overseeing a medium to large team of direct reports
Facilitates Office staff meetings to recognize team successes, communicate changes of policies and procedures, and plan the days and weeks’ events
Ensures compliance with regulatory procedures
Handles patient complaints and provides feedback to Providers/Assistants on issues related to clinical matters
Equipment and supply ordering and/or issues
Completes monthly, quarterly, and annual operation checklist
Provide weekly and monthly reporting to leadership
Coordinate training for clinic staff
Coordinate and facilitate monthly meetings for clinical staff
Maintain patient data according to regulations and company policies
Ensure that records are stored securely and in compliance with privacy and security regulations
Take responsibility for the appearance and functionality of the office
Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
Monitor and maintain the office budget
Participate in marketing events
Maintaining team members' weekly schedule
Assist TC with making calls (Welcome calls, Lost Cases and Denied)
Cash Handling
Participate in Marketing events
In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
Other duties as assigned