Clinic Manager

Community Medical Services•Minneapolis, MN

6d•Onsite

About The Position

Community Medical Services (CMS) is hiring a Clinic Manager to help those suffering from addictions to opioids and other illicit substances gain access to care. By leveraging your prior supervisory experience to ensure the smooth daily operation of the clinic, you’ll provide a safe place for anyone looking to start their recovery journey with us. As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.

Requirements

High School Diploma required
At least one year of work experience in direct service to an individual with substance use disorder or one year of work experience in the management or administration of direct service to an individual with substance use disorder
At least two (3) years of experience in behavioral health or health services preferred
Prior supervisory experience, or experience leading individuals or teams is required

Responsibilities

Manage clinic staff, including training, development, performance monitoring, and fostering a positive environment.
Develop business plans for new programs and strategic initiatives in collaboration with the Regional Operations Director.
Develop policies and procedures for division functions, including streamlining processes and monitoring performance for quality improvement.
Hire, train, and guide the patient services team and supervisors.
Determine staffing standards for clinics based on patient care needs, workflow, and other clinical needs.
Identify, de-escalate, and solve patient concerns as they arise.
Work with Quality and Compliance to ensure compliance with state and federal requirements for clinic staff.
Ensure appropriate coordination of care for patients, including managing patient flow at the site.
Establish KPIs regarding customer service standards and model expected behaviors that demonstrate service excellence with a focus on patient care.
Manage outside agency inspections and assist in plan of corrections or audits (CARF, OBHL, RHBA, state, DEA, fire, and alarm).
Work alongside assigned Clinical Coordinator to assist with grievances, appeals, and complaints from clients and oversight agencies of assigned clinics.