Clinic Manager - Pediatrics Central Administration

Washington University in St. Louis

1d • Onsite

About The Position

The Department of Pediatrics at WashU Medicine is seeking a manager to oversee ambulatory operations and both clinical and non-clinical staff for one of its divisions. This pivotal role will oversee clinical and administrative staff while supporting patient care initiatives in collaboration with ambulatory clinic personnel and with guidance from the Clinical Director. This role supports patient care and procedures performed at St. Louis Children’s Hospital and other clinic locations. This position is responsible for identifying and implementing best business practices, serving as the prime communicator of division level information, and is the point of contact for the Clinical Director.

Requirements

• Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Basic Life Support - American Heart Association
• Basic Life Support - American Red Cross
• Clinical Office (5 Years)
• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Nice To Haves

• Expert knowledge of Epic is highly desired.
• Demonstrated people management capabilities combined with deep knowledge of clinical workflows and supporting processes.
• Experience with patient safety and quality initiatives, data driven decision making, and effective communication skills.
• Exceptional professional judgement along with experience with daily, clinical ambulatory operations including, but not limited to, overseeing staff and physician schedules, and leveraging clinical metrics to drive improvements while tracking overall progress for the division.
• Demonstrated success managing varying levels of staff in an academic healthcare setting.
• Master's degree

Responsibilities

• Maintain high levels of employee and patient satisfaction.
• Provides direction and assistance in resolving issues and complaints by physicians, patients, staff, and referring physician offices.
• Coordinates patient services, ensuring safe, quality care is provided in an efficient and cost-effective manner.
• Works with the Division Chief, ambulatory leadership, and peers on daily, monthly, quarterly, and annual planning to optimize the division and innovate solutions.
• Reviews provider and staff productivity and metrics.
• Monitors supplies and equipment, ordering/repairing as required to ensure the quality of care and operational standards are maintained, in a cost-effective way.
• Manages clinical, administrative, and medical assistant support staff. Duties include hiring, training, managing, mentoring, evaluating and terminating, as appropriate and in alignment with central administration partners.
• Support clinical operations within the division, in alignment with the division to follow University and Department of Pediatrics standards.
• Implements and maintains office procedure manuals.
• Responsible for the collection and maintenance of records pertaining to the division’s CQI activities and patient satisfaction data.
• Works closely with leadership to enforce policies/procedures and quality control indicators through quality assurance and risk management programs.
• Maintains compliance with existing policies and procedures.
• Other duties as assigned.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1,001-5,000 employees