Clinic Manager I

La Clinica de La Raza•Oakland, CA

About The Position

La Clínica de La Raza is a community-based health center committed to providing culturally appropriate, high-quality, and accessible health care to the diverse communities of the San Francisco Bay Area. For over 40 years, we have advocated for and created a health home for those denied access to care. As health care activists, we ensure individuals without health coverage receive the same quality of care as those with it. Since our inception in 1971, we recognized that community health requires addressing economic and social factors. We often provide services in external settings to connect individuals to our preventive and primary care services. Over 90,000 individuals choose La Clínica as a welcoming place that addresses the whole person, coordinating and connecting them to a broad network of services for their health and well-being. While known for activism and social justice, we have grown into a sophisticated provider of primary health care services with 35 sites across Alameda, Contra Costa, and Solano counties. We are seeking individuals passionate about serving their communities and living their values to advance our mission. If you feel called to community healthcare, La Clínica is the place for you. Join our family and work alongside dedicated healthcare professionals. While the work is demanding, the sense of teamwork, commitment to our community, and dedication to providing high-quality healthcare to our diverse patients will inspire you. You will be rewarded by the impact on patients whose families choose La Clínica generation after generation. You will witness the impact of your hard work in the faces of our patients and the clinical staff who rely on your leadership. La Clínica offers trainings and unique professional development opportunities to support our managers in their essential work.

Requirements

Knowledge of business and management principles related to strategic planning, resource allocation, human resources, leadership techniques, and coordination of people and resources.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of principles and processes for providing patient services, including customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records.
Working knowledge of principles and procedures for personnel recruitment, selection, onboarding, performance management, and training.
Working knowledge and experience with Epic and Microsoft Office software.
Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff.
Ability to work across cultures and demonstrate support of diversity, equity, and inclusion.
Ability to create a budget, documenting revenue and expenses.
High School Diploma or equivalent required.

Nice To Haves

Spanish proficiency preferred but not required.
Bachelor’s degree preferred.
One year of experience in a supervisory or management position preferred.
Cultural competence working in diverse/low-income communities.

Responsibilities

Develops, documents, and coordinates appropriate clinical policies, procedures, and protocols for clinical services in collaboration with medical operations leadership.
Coordinates clinic schedules with inpatient coverage schedules if needed.
Participates in the development and modification of service programs as needed.
Practices open and effective communication with staff, providers, support departments, and the leadership team.
Participates in organizational committees or work groups as assigned.
Creates provider and staff schedules.
Allocates site resources to effectively deliver services.
Responsible for fiscal oversight and management for the clinic site, including planning budgets, authorizing expenditures, and financial reporting.
Other duties as assigned by supervisor.
Assures new personnel receive a thorough orientation to La Clínica as well as site and job-specific orientation.
Provides administrative supervision to frontline staff and medical assistants.
If the individual in this position is a licensed practitioner, he/she will be required to additionally provide clinical leadership and supervision, which includes assuring clinical competence and service orientation to patients served.
Executes human resources supervisory responsibilities in accordance with La Clínica’s policies, procedures, and applicable laws, consulting with Human Resources as appropriate.
Supervises and oversees the hiring and training efforts for the clinic, including managing and posting vacancies, interviewing, hiring, and training employees.
Responsible for assigning and directing work of clinic staff, appraising performance, coaching, implementing performance improvement plans, addressing complaints, and resolving work-related issues that arise within the clinic.
Provides ongoing evaluation and service improvement processes to ensure patient care, staff relations, and operational efficiency are well integrated.
Documents, investigates, and resolves complaints, referring unusual problems to the Associate Director and Operations Director.
Develops medical services and educational programs in support of the department’s overall role in La Clínica’s mission.
Assures principles of customer service are demonstrated in all aspects of department operations.