Clinic Manager and Outpatient Mental Health Therapist LPC LCSW LMFT

Ellie Mental Health•Greenwood Village, CO

12d

About The Position

The Clinic Manager is a mid-tier administrative role that supports the Clinic Director in overseeing clinic operations, performance, and team health while maintaining an active outpatient mental health caseload. The role combines practice and office management, clinical consultation and supervision, compliance responsibilities, and operational oversight. The Clinic Manager helps clinicians focus on providing care through centralized support for inquiries, intake scheduling, client and therapist matching, insurance credentialing, and claims. The position includes direct supervision of 2–3 pre-licensed clinicians, support for clinical and administrative needs, and serving as Acting Clinic Director for the Denver Tech Center and Glendale clinics when the Clinic Director is absent. The Clinic Manager also maintains a personal client caseload and meets therapist billing and documentation expectations. The clinic describes its culture as collaborative and values creativity, authenticity, humor, compassion, acceptance, and determination. Compensation is $80,000–$85,000 per year, including base salary, commission, and bonuses. The role offers flexible scheduling and telehealth where clinically indicated. The job description notes that employment matters for franchisee clinics are handled by the independent franchisee operating the clinic.

Requirements

Master’s degree or higher in a mental health discipline.
Active independent clinical licensure in Colorado as an LCSW, LPC, or LMFT, with at least 2 years of independent licensure; prior licensure in other states may count toward this period.
Applicants with an LAC must also hold one of the specified independent clinical licenses: LCSW, LPC, or LMFT.
Previous experience providing clinical care in an outpatient mental health setting.
Excellent understanding of Colorado Mental Health Statutes, professional ethics, and Centers for Medicare and Medicaid Services guidelines.
Strong problem-solving and leadership skills.
Excellent verbal and written communication skills, including timely communication.
Interpersonal and leadership skills, including the ability to give constructive feedback to peers, supervisees, and leadership.
Strong organizational skills and attention to detail.
Working understanding of outpatient mental health practices and procedures, and openness to evaluating, training on, and enforcing clinic procedures.
Current or previous revenue cycle management experience, including client billing and insurance billing.
Excellent time management skills and a proven ability to meet deadlines.
Ability to adapt in a fast-paced and changing environment.
High proficiency with Microsoft 365 applications, including Office Suite, Outlook, and Microsoft Teams, and ability to train and assist clinicians with these tools.
Comfort and independence in learning new systems when needed.
Alignment with Ellie’s values, procedures, and strategic vision.

Nice To Haves

A great sense of humor.
Bilingual candidates are encouraged to apply.
Candidates who are Black, Indigenous, or people of color; veterans; and LGBTQIA+ are encouraged to apply.
Diversity of age, ability, national origin, and religion or spirituality is valued.

Responsibilities

Maintain an outpatient mental health client caseload and meet billable-hour and documentation expectations.
Support clinicians with common systems issues, including the EHR, client portal, and Microsoft Office.
Direct office assignments and scheduling for the Denver Tech Center location.
Manage records, including fax distribution, auditing eSignature completions, postal processes, and records releases.
Notify clients of unanticipated clinician absences and monitor clinicians’ paid time off and sick time.
Manage office supplies and facility maintenance needs.
Partner with the Clinic Director to respond to referral partners and potential client inquiries and assign referrals to appropriate clinicians.
Plan activities that support a positive team culture, such as celebrations and team-building activities.
Co-facilitate weekly team consultations with the Clinic Director.
Audit documentation for timely completion and compliance with best practices, for licensed providers.
Provide timely consultation and support for clinicians dealing with high-risk client situations and other difficult clinical circumstances.
Provide same-day responses and support for ad hoc clinical and consultation needs.
Directly supervise 2–3 pre-licensed clinicians.
Provide incident-to billing for directly supervised pre-licensed clinicians and licensed providers awaiting credentialing, and co-sign clinical notes at a cadence that supports documentation standards.
Collaborate with the Clinic Director on supervision, consultation, and compliance needs requiring additional leadership support.
Prepare for and attend weekly leadership meetings to review KPIs and revenue cycle management, and complete assigned follow-up tasks.
Partner with the Clinic Director to monitor clinic staffing, caseloads, Ellie Match statuses, hiring recommendations, and client assignments from the waitlist.
Participate in clinician hiring, screening, interviewing, and onboarding when requested by the Clinic Director.
Serve as Acting Clinic Director for the Denver Tech Center and Glendale clinics during planned or unplanned absences.
Provide administrative supervision through one-on-ones, feedback, clinical and administrative coaching, and performance reviews.
Provide Valant accessibility assistance, such as entering clinical notes and scheduling, and support other accessibility needs.