Clinic Manager, Administrative - Beverly Hills Cl Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Medicine of USC•Los Angeles, CA

1d•Onsite

About The Position

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Manages Beverly Hills clinic operations under the direction of the Director/Ambulatory leader. The Clinic Manager oversees the administrative responsibilities of the office, including directing the work of administrative staff of all the Beverly Hills clinics. They are responsible for the complete front office patient experience/operations and manage the performance and engagement of all members of their team. The Clinic Manager oversees, monitors and continuously develops front office workflows, outcomes, patient satisfaction and quality measures of the facility with the result of meeting or exceeding the established financial and other objectives set in cooperation with leadership. Supervises the utilization of resources and the application of new technological developments. Performs complex and varied administrative assignments to support the overall operations of the clinics. Partners with Director/Ambulatory leader in the development of clinic goals and execution. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

Requirements

High School or equivalent
Bachelor’s Degree in a Related field Or 4 years of related equivalent experience in lieu of bachelor's degree.
3 years Experience in managing clinical operations in a healthcare setting.
Excellent people management skills.
Ability to motivate and challenge staff.
High frustration and ambiguity tolerance.
Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
Ability to bridge the gap between administrative demands and clinical needs.
High skill and experience in process improvement.
Familiarity with Word processing, Microsoft office software and departmental applications.
Excellent analytical, problem-solving, planning and evaluation skills.
Organization/time management skills.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

2 years Experience in acute or ambulatory setting as a clinic manager.
Experience managing a multi-specialty clinic preferred.

Responsibilities

Directly or indirectly supervises all subordinate staff.
Recruits, screens, hires, orients, and trains staff.
Evaluates employee performance and provides guidance and feedback to assigned staff.
Counsels, disciplines, and/or terminates employees as required.
Trains all staff to ensure compliance with hospital policies.
Maintains staff records.
Makes recommendations for promotions, terminations, and salary decisions.
Recommends and monitors the professional development of staff.
Evaluates employee performance.
Monitors, tracks and enforces timekeeping.
Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.
Directs and coordinates patient care programs/front office processes.
Reviews to determine effectiveness in meeting established goals for care, adherence to departmental and hospital policies, and conformance with established patient care standards.
Initiates appropriate action to correct or enhance processes.
Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care.
Prepares for inspections by agencies.
Investigates and resolves incidents and complaints or suggestions from physicians, patients, visitors, and staff.
Corrects deficiencies, if any, and prepares documentation or explanation as needed.
Records and investigates all incidents/accidents that occur.
Oversees activities of quality assurance programs for front office operations.
Participates in policy formation, long-range planning, and policy making for the hospital and the department.
Develops and implements administrative policies and procedures.
Ensures adherence to policies and procedures, provides interpretation as needed.
Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
Coordinates security activities with University Public Safety Department.
Promotes and maintains standards for security conscious awareness and behavior.
Maintains knowledge of crime prevention and suppression programs and services.
Ensures dissemination of security related information to staff.
Participates in the development and execution of clinic goals in addition to the periodic revision of policies and procedures with the Regional Operations Director/Ambulatory Administrator to assure consistent, efficient and safe operation of clinic/program.
Participates in monitoring and evaluating the quality and appropriateness of patient care.
Contributes objective data regarding performance of staff members and front office operations, as requested.
Assesses staff education needs and oversees development of education programs.
Promotes staff participation in educational and employee engagement opportunities and activities.
Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
This includes communicating with vendors.
Contributes to financial management for all clinics.
This includes: invoice management, communicating with financial/accounting departments as applicable, and inventory and supply ordering.
Communicates information, assignments, priorities, and special requests to staff.
Manages workload of staff.
Monitors status of pending items and follow-ups, as needed.
Performs other duties as assigned.