Clinic Liaison

Los Angeles LGBT Center•Los Angeles, CA

About The Position

Under direct supervision of the Program Supervisor, the Clinic Liaison is responsible for adhering to and assisting in the implementation of all business office procedures. This role involves rotating through various departmental stations including front desk, medical records, and phones, greeting clients, managing patient check-in and appointments, processing payments, maintaining schedules, checking client eligibility with insurance carriers, assisting with the medical records filing system, processing record requests, providing clinic phone coverage, training volunteers, performing administrative functions, and attending staff meetings and trainings. The position also involves special projects and other duties as assigned.

Requirements

Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
A passion for the Center’s work and its mission to make the world a better place for LGBTQ people.
Able to work flexible hours including Saturdays and evenings.
Strong communication, organizational, interpersonal skills, with a high level of attention to detail.
Demonstrated ability to work as a team member in a high-client volume environment.
Typing speed of at least forty-five (45) wpm.
Proficiency with word processing, spreadsheets, Internet, etc.
Strong customer service skills.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities, gender expression, socio-economic backgrounds, religions, ages, English-speaking abilities, immigration status, and physical abilities in a multicultural environment.

Nice To Haves

At least one year healthcare office experience preferred.
Bilingual skills a plus (English/Spanish fluency preferred).

Responsibilities

Adhere to and assist in the implementation of all business office procedures.
Rotate monthly to all departmental stations including front desk, medical records, and phones.
Greet clients at the reception area and during telephone conversations to ensure a welcoming, pleasant, and professional response to all clients and interoffice relations.
Front desk reception, including patient check-in, scheduling of appointments, and making preliminary assessments of clients to ensure appropriate client services.
Record all client payments or co-pays for services rendered and ensure accurate monetary transactions, daily balancing, and reconciliation sheets.
Maintain all daily and monthly schedules for medical, mental health, and social services personnel.
Check client eligibility with insurance carriers including completing Medi-Cal reservations for care (TARs).
Assist in maintaining medical records filing system, including routing charts to providers, accurate record-tracking, medical record filing, loose-sheet sorting.
Process record requests for outside entities in a timely manner while adhering to confidentiality practices and procedures.
Provide clinic phone coverage including scheduling and canceling appointments, placing appointment reminder calls, and providing general information about services offered.
Train and work with clerical volunteers as needed.
Perform daily administrative functions as assigned, such as word processing and general communications (voice, written and electronic).
Attend and actively participate in staff meetings including internal staff trainings as needed.
Special projects and other duties as assigned.