Clinic Lead - Avondale

Denova Collaborative Health•Avondale, AZ

3d•Onsite

About The Position

The Clinic Lead is a hands-on leader focused on delivering exceptional patient care, keeping clinic workflows running smoothly, and ensuring all protocols are followed with excellence. In this role, you’ll mentor and support clinic staff, helping them succeed while fostering a positive and team-oriented environment. You’ll also serve as a key resource for resolving patient concerns, stepping in with professionalism and care before matters escalate to the Clinic Manager. The Clinic Lead plays a flexible role by providing coverage for both Patient Engagement Specialist II and Medical Assistant duties, while also supporting essential administrative functions within the clinic. This is a non-exempt position reporting to the Clinic Manager. As a Clinic Lead, you’ll wear multiple hats—medical assistant, patient engagement specialist, mentor, and operations support—while playing a hands-on role in creating an outstanding patient experience. You’ll lead by example—coaching and supporting front- and back-office teams, streamlining daily workflows, and jumping in wherever needed.

Requirements

Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN)-Highly Preferred; current CPR/First Aid certification and a valid Arizona Fingerprint Clearance Card.
Completion of an accredited LPN program or a CAAHEP-accredited MA program (or equivalent experience).
Minimum of 1 year as an MA or LPN; 6+ months in a healthcare leadership or team support role preferred.
Must be comfortable working in a pediatric-inclusive setting and across multiple specialties.
Must be at least 21 years old to support psychiatric patients.
Strong verbal and written communication skills with a focus on professionalism, patient engagement, and conflict resolution; brings reliability, adaptability, a solutions-oriented mindset, the ability to manage multiple priorities independently, and a positive, team-focused attitude committed to continuous growth.
Comfortable using EMRs, billing platforms, Microsoft Office (Outlook, Word, Excel), and standard clinic equipment (e.g., stethoscopes, thermometers, glucose monitors).

Nice To Haves

Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN)-Highly Preferred
6+ months in a healthcare leadership or team support role preferred.

Responsibilities

Welcome and room patients, capture vitals, perform clinical tasks, and assist providers with procedures.
Coordinate appointments, collect payments, manage documentation, and support patient needs like transportation or interpreter services.
Respond to patient inquiries, manage faxes, assist with refills, and keep exam rooms well-stocked and ready.
Guide and train operations staff, monitor performance, and ensure adherence to infection control and standard procedures.
Support clinic leadership by resolving patient concerns, ensuring quality standards, and maintaining smooth day-to-day operations.
Other duties assigned.