Clinic Lead - Sandy Springs

Alliance Spine and Pain Centers•Sandy Springs, GA

6d•Onsite

About The Position

Alliance Spine and Pain Centers is seeking an experienced and motivated Certified Medical Assistant (CMA) to serve as the Clinic Lead at our Sandy Springs location. This role involves acting as a player/coach for a provider extender team, managing daily clinic operations, patient triage, and ensuring adherence to Alliance policies and procedures. The Clinic Lead will collaborate with leadership to train and develop staff, monitor patient and provider experience, and ensure compliance with privacy regulations. Key responsibilities include overseeing clinical chart preparation, processing orders and referrals, managing medical supply inventory, and coordinating staffing for various clinic functions.

Requirements

At least 6 months of prior supervisory experience in a Medical Assisting role is required
High school diploma or equivalent required
Current Basic Life Support (CPR AED) certification required or obtained within 30 days of hire

Nice To Haves

Prefer a graduate of an accredited Medical Assistant Program
Pain management experience preferred
Strong organizational skills with great attention to detail

Responsibilities

Perform the role of player/coach as the leader of a provider extender team that may consist of RNs, LPNs, and CMAs.
Plan and direct day-to-day clinic operations to support both physicians and midlevel providers.
Manage patient triage workflow.
Develop and reinforce local workflow processes to maximize quality and productivity that are in alignment with Alliance policies and procedures.
Take direction from and collaborate with Regional Administrator, providers and/or Charge Nurse to select, train, and develop a strong staff.
Monitor patient and provider experience throughout the day and make adjustments as needed to ensure the best possible patient outcomes.
Ensure that the provider extender team respects the privacy of patients and is in compliance with Alliance policies in this regard.
Ensure that every provider extender is competent and efficient with clinical chart prep, including use of eCW templates, entering HPI, interval history, exam, order entry, referrals and quality measures.
Their skillset must also include processing lab orders, prior authorizations, pre/post procedure calls, telephone encounters, document boxes, lab results, and preparation of office procedures.
Set an example for the provider extender team by demonstrating concern for patient welfare to patients and their families.
Resolve patient complaints.
Collaborate with Charge Nurse to cross-train provider extenders to perform roles in the ASC, and vice versa.
Coordinate schedules with Charge Nurse to staff the ASC with provider extenders if/when the need arises.
Manage inventory of medical supplies as needed.
Other duties as assigned.