Clinic Front Desk Associate

AUBURN VALLEY HUMANE SOCIETY • Tacoma, WA

75d • $17 - $19 • Onsite

About The Position

At NWSNC, our clinic team helps thousands of pets and families each year access compassionate, affordable veterinary care. The Clinic Front Desk Assistant is more than a receptionist — they are the first impression, the calming voice, the organized problem-solver, and the connection between our clients and medical team. If you thrive in a fast-paced environment, love helping people and animals, and enjoy balancing customer service with organization and teamwork, we would love to meet you.

Requirements

• Previous reception or customer service experience required
• High-volume client interaction experience strongly preferred
• Veterinary, shelter, HQHVSN, animal welfare, or medical office experience preferred
• Experience with multi-line phones, scheduling software, and point-of-sale systems preferred
• Familiarity with PetPoint or similar shelter software is a plus
• Comfortable with Microsoft Office programs including Word, Excel, and Outlook
• Confident learning new technology and online systems
• Accurate data entry and cash handling skills
• Ability to safely work around dogs and cats of varying temperaments
• Individuals will frequently be required to speak publicly; stand, walk or sit for extended periods, reach, bend or stoop, regularly lift and carry up to 50 pounds.
• Ability to pass a pre-employment drug screening and background check.
• Reception experience required; high volume (50+ contacts per day) environment preferred.
• HQHVSN, veterinarian, animal emergency center, dentistry and/or shelter environment experience preferred.
• Ability to communicate skillfully and effectively with diverse staff, volunteers, and community in a professional, pleasant, respectful, and courteous manner.
• Ability to handle and assess potentially dangerous or fractious dogs and cats.
• Ability to foster a cooperative work environment.
• Cash handling skills.
• Passion for the mission of Auburn Valley Humane Society.
• Knowledge of and commitment to animal welfare issues.
• Proficiency with Microsoft Windows and Office applications, especially Word, PowerPoint, and Excel.
• Experience with shelter software (PetPoint) preferred.
• Comfortable learning new systems, including online information systems and shelter software.
• Experience with multi-line high volume telephone calls.
• Experience with scheduling software (not just calendar) preferred.
• Experience with point-of-sale systems.

Nice To Haves

• Previous reception or customer service experience required
• High-volume client interaction experience strongly preferred
• Veterinary, shelter, HQHVSN, animal welfare, or medical office experience preferred
• Experience with multi-line phones, scheduling software, and point-of-sale systems preferred
• Familiarity with PetPoint or similar shelter software is a plus
• Comfortable with Microsoft Office programs including Word, Excel, and Outlook
• Confident learning new technology and online systems
• Accurate data entry and cash handling skills
• Ability to safely work around dogs and cats of varying temperaments
• Individuals will frequently be required to speak publicly; stand, walk or sit for extended periods, reach, bend or stoop, regularly lift and carry up to 50 pounds.
• Ability to pass a pre-employment drug screening and background check.
• Reception experience required; high volume (50+ contacts per day) environment preferred.
• HQHVSN, veterinarian, animal emergency center, dentistry and/or shelter environment experience preferred.
• Ability to communicate skillfully and effectively with diverse staff, volunteers, and community in a professional, pleasant, respectful, and courteous manner.
• Ability to handle and assess potentially dangerous or fractious dogs and cats.
• Ability to foster a cooperative work environment.
• Cash handling skills.
• Passion for the mission of Auburn Valley Humane Society.
• Knowledge of and commitment to animal welfare issues.
• Proficiency with Microsoft Windows and Office applications, especially Word, PowerPoint, and Excel.
• Experience with shelter software (PetPoint) preferred.
• Comfortable learning new systems, including online information systems and shelter software.
• Experience with multi-line high volume telephone calls.
• Experience with scheduling software (not just calendar) preferred.
• Experience with point-of-sale systems.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Manage a high volume of phone calls, emails, and in-person interactions with confidence and efficiency.
• Guide pet owners through appointments, procedures, discharge instructions, and follow-up care.
• Help create a calm, supportive environment during what can sometimes be stressful situations for clients and pets.
• Schedule surgery, wellness, and dentistry appointments using clinic scheduling systems.
• Process patient intake, discharge, payments, and licensing services accurately.
• Maintain organized and detailed medical and client records.
• Support smooth communication between departments to keep daily operations running efficiently.
• Collaborate closely with veterinary staff, leadership, volunteers, and fellow client service team members.
• Support Fear Free and low-stress handling practices for all animals.
• Represent the mission and values of NWSNC through every interaction.
• Jump in where needed and help create a positive, solutions-focused workplace culture.

Benefits

• Make a Difference — One Client, One Pet, One Visit at a Time
• At Auburn Valley Humane Society, your work directly impacts animals and the families who love them. Every appointment scheduled, every client helped, and every pet checked in contributes to a larger mission of accessible veterinary care and animal welfare in our community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed