Ambulatory Clinic Coordinator

Nashville General Hospital•Nashville, TN

4d•Onsite

About The Position

Nashville General Hospital is hiring for a Clinic Coordinator as a full time job in Nashville, Tennessee. The Clinic Coordinator is primarily responsible for consistently performing excellent patient relations/customer service, front office reception, scheduling, registration, medical record duties, revenue cycle reconciliation, and functioning as the focal communication source for assigned clinic area under the supervision of the Clinic Practice Manager. Works cooperatively to effectively execute and maintain organizational standards of patient care, referral process oversight, other expected aspects of professional ambulatory care service delivery, and organizational codes of conduct, confidentiality and privacy.

Requirements

3 years working in a Clinical setting required
Proven skills in Scheduling and Data Entry
High School Diploma (Equivalent) is Required
Ability to register and verify patient information and Insurance
Excellent verbal and written communication skills
Ability to succeed in a fast-paced working environment

Responsibilities

Uses proper telephone and customer services etiquette when communicating with physicians, patients, visitors, internal and external customers.
Manages faxes and incoming paperwork to assure that it gets to the proper person or place in a timely manner.
Facilitates admissions from clinic by requesting bed for admission through McKesson, faxing admission orders to Bed Management and assisting nurse/ physician as needed.
Assembles charts for staff, including pulling referral documents to add to chart.
Provides patient with return appointments, prescriptions, copy of med list, physician orders, financial counseling program fact sheet.
Registers and/or edits patient registration information to assure that demographic, clinical and insurance data are entered correctly and utilizes Passport for insurance verification as appropriate.
Utilizes scheduling system to schedule patient appointment for clinic visits, diagnostic services, and ancillary services per departmental procedures.
Coordinate patient care activities and schedules to ensure optimal patient flow and satisfaction.
Collaborate with healthcare providers to manage patient care plans, referrals, and follow-up appointments.
Oversee the management of patient records, ensuring accuracy and confidentiality.
Coordinate patient required follow-up visits, testing, surgeries, at the request of the clinic provider.
Act as a patient advocate/care coordinator to ensure patients have the best patient experience within each NHC clinic.
Monitor and manage clinic supplies, equipment, and resources to ensure availability and functionality.
Develop and implement operational policies and procedures in line with PCMH principles.
Maintain clinic performance metrics, generating reports and providing analysis to support continuous improvement.
Complete charge reconciliation daily.
Daily reconciliation of cash received and cash on-hand.
Train clinic staff, including medical assistants, administrative staff, and volunteers.
Facilitate team meetings and ensure effective communication within the clinic team.
Address and resolve staff and patient concerns in a professional and timely manner.
First-line of escalation for clinic concerns.
Hold daily huddles to ensure the front and back office are aligned on daily task.
Participate in quality improvement initiatives to enhance patient care and clinic operations.
Ensure compliance with regulatory requirements and clinic standards.
Implement best practices and innovative solutions to improve patient outcomes and clinic efficiency.
Responsible for quality assurance measures within the clinic (i.e. phone call audits, chart audits, eligibility/demographics accuracy, etc.).
Other duties as assigned.

Benefits

Medical, Dental, and Vision Insurance within first 31 days of employment
Programs to reduce share of deductible and total out-of-pocket expenses
Metro Health Incentive Program - Access to high quality healthcare without incurring out-of-pocket expenses (see NGH providers without co-pays)
Short and Long-Term Disability - up to 60% of eligible weekly pay
Life Insurance - Metro provides you with basic life and AD&D coverage equal to $50,000 ($32,500 if you are age 65 or older), at no cost to you.
401K Retirement Plan - eligible up to IRS max limits and includes company contribution
Shift and Weekend Differential Pay Offered on Nights and Weekends
Tuition Reimbursement for employee and dependents
12 paid holidays - any holiday worked is another holiday banked
Flexible Spending Accounts
Onsite Gym
Free Parking for all employees