Clinic CMA

Trinity Health•Pleasant Hill, IA

2d•Onsite

About The Position

This full-time, day shift position involves a variety of responsibilities within a clinic setting, including Medical Assistant duties, Receptionist tasks, Surgery Scheduling, Referral Liaison, and Lab work. The role requires adherence to clinic procedures, effective communication with patients and healthcare teams, and maintaining accurate electronic medical records. The ideal candidate will be detail-oriented, possess strong organizational skills, and be committed to providing compassionate, person-centered care.

Requirements

Successful completion of a medical assistant program accredited by the Commission on Accreditation of Allied Health Programs (CAAHP) or Accrediting Bureau of Health Education Schools (ABHES).
Certified Medical Assistant (CMA) certification or Registered Medical Assistant (RMA) certification must be obtained within the first year of employment and maintained thereafter.
Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
Proof of completion of Mandatory Reporter abuse training specific to the population served within three (3) months of hire.
Familiarity with ICD-9/10 coding and CPT coding.
Proficient in computer and internet skills.

Nice To Haves

Clinic/physician office experience preferred.

Responsibilities

Recognize urgent/emergent patient needs and initiate appropriate emergency procedures.
Function within payor regulations and guidelines.
Manage the electronic medical record, including test results, filing, and charging.
Facilitate interdisciplinary communication and utilize the healthcare team for patient assessment.
Assess and address patient and family learning needs, providing accurate information.
Evaluate patient and family understanding of treatment plans.
Assist with procedures, exams, and operation of diagnostic equipment (e.g., EKG, spirometry, tympanometry).
Maintain aseptic technique for procedures and medication administration.
Accurately document all patient interactions in the electronic medical record.
Report results and pertinent information to patients and healthcare team members.
Perform basic medical assistant functions (vitals, rooming, assisting with procedures, immunizations, injections) under provider supervision.
Maintain professional appearance of patient exam and procedure rooms.
Maintain supplies in assigned areas.
Coordinate patient flow through the clinic, ensuring efficiency and accuracy of forms.
Greet patients, verify demographics and insurance information, and coordinate physician releases.
Convey accurate and complete messages to appropriate personnel.
Manage the charge ticket process through the patient visit.
Demonstrate functional knowledge of third-party payers.
Coordinate physician surgery schedules between OR and office.
Perform computer and internet tasks for accessing payer websites, surgery scheduling, verifying patient eligibility, and obtaining pre-certifications.
Provide appropriate pre- and post-surgery information and manage surgery scheduling.
Meet with patients in person and by phone for care coordination.
Work with insurance companies and make referrals according to their guidelines.
Coordinate referrals with other provider offices in a timely manner.
Implement and follow a tracking system for all referrals.
Process requests for physical forms/immunization forms as time allows.
Perform laboratory testing, including phlebotomy and routine/automated tests.
Maintain records of tests performed and results received.
Comply with regulatory agencies (CLIA, COLA, OSHA) in lab operation.
Ensure quality control and proficiency testing for lab procedures.
Report technical problems and ensure remedial actions are taken for deviations in performance.
Cross-cover in other clinic areas as needed.
Follow equipment maintenance protocols, identify problems, and coordinate repairs.
Participate in Performance Improvement projects.