Clinic Care Coordinator III (Clinical Administrative Assistant)
About The Position
The Campus Health Services department with the Division of Student Affairs at the University of Louisville is seeking to hire a Clinic Care Coordinator III. The Coordinator performs clinic front office administrative duties such as scheduling appointments, facilitating office flow, creating fee tickets, taking phone messages, and preparing patient charts. The Coordinator also assists the back-office staff to coordinate referrals, book outside appointments, perform KASPER reports, and request patient assistance and prior authorizations. This position sets the tone for the clinic by establishing and maintaining the highest standards of customer service, patient privacy, and professionalism.
Requirements
- Associate's Degree in a related field and two (2) years of relevant experience or an equivalent combination of education and experience.
Nice To Haves
- Associate or Bachelor’s degree related to the medical field
- Experience in a medical environment
- Fluent in Microsoft Office suite, particularly Excel
- Excellent communication and customer service skills
Responsibilities
- Schedules patient appointments with a sensitivity to HIPAA and FERPA confidentiality and coordinates new student-patient intakes including occupational health clients
- Assists with immunization compliance by reviewing and entering data to facilitate reporting and data archiving
- Assists with OSHA-mandated N95 respirator testing for health science professional students
- Assists with daily review of billing charges on fee tickets to ensure accuracy and completeness
- Prepares clinic for daily patient demand including ensuring that student-patient charts and records are complete, verifying insurance eligibility, verifying applicable fees, and identifying any missing items
- Assists with running daily KASPER reports for providers to prevent over-prescribing of controlled substances for student patients
- Facilitates office flow guided by patient demand and provider availability
- Facilitates clinic communication; takes calls, answers general clinic questions, and forwards messages from student-clients to medical providers accordingly
- Assists back-office staff by coordinating referrals and booking outside appointments
- Establishes, models, and maintains the highest standards of customer service, patient privacy, and professionalism
- Completes other duties as assigned
Benefits
- Competitive benefits and perks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
