Clinic Business Representative Associate

Allina Health System•Bloomington, MN

2d•Onsite

About The Position

Deliver exceptional customer service where it matters most—at the start of every patient’s care journey. As the first point of contact as a Clinic Business Representative Associate, you’ll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

Nice To Haves

High school diploma or GED
Associate's or Vocational degree
0 to 2 years of clerical or business environment experience
0 to 2 years of medical terminology knowledge
0 to 2 years of computer knowledge including Microsoft Word, Excel and Outlook

Responsibilities

Greets and welcomes patient in person or by phone.
Performs registration process.
Collects demographic and insurance information.
Checks in or interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
May schedule appointments.
Verifies eligibility and benefits information for payers and interprets results.
May obtain prior authorization before date of service and provides notification if unable to complete.
Collects co-pay or deductibles and responds to questions regarding financial assistance programs available.
Refers complex questions as needed.
Obtains signatures from patients as needed.
Uses resources, tools and procedures to complete accounts in assigned work queues.
May operate a multi-phone system which would including transferring calls, handling messages and paging.
Other duties as assigned.