Clinic Assistant

MNGI•Minneapolis, MN

3d•Onsite

About The Position

The Clinic Assistant will be responsible for a variety of front desk and clinical duties to ensure the smooth operation of the clinic. This role involves direct patient interaction, administrative tasks, and supporting clinical care under provider direction. The position requires adherence to HIPAA regulations and practice policies, with a focus on compassionate patient care and maintaining confidentiality.

Requirements

Associates Degree with 1 year direct care experience OR Diploma or equivalent from an accredited Medical Assistant program OR Licensed Practical Nurse (LPN) OR Emergency Medical Technician (EMT) OR Certified Nursing Assistant (CNA) with 1 year direct care experience
CPR certification is required.
Ability to gain certification will be provided through MNGI, must be completed within 6 months of start date.
Knowledge of Gastrointestinal system
Knowledge of Medical Terminology
Knowledge of Principles for providing compassionate care
Knowledge of Word processing
Compassionate Patient Care
Active Listening
Problem-Solving
Prioritization
Critical Thinking
Problem Solve
Multi-task
Prioritize and be detail oriented
Work effectively as part of a team
Use active listening skills
Communicate effectively verbally and in writing
Float to other locations to meet staffing needs
Walk, sit, stand, reach overhead, and bend to the floor.
Talk and hear.
Use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Close vision and ability to adjust focus.
Lift and transport items up to 10 pounds occasionally.
Travel to other company locations due to staffing and training needs.

Nice To Haves

Bachelor's Degree is preferred
1-2 years experience with an electronic medical record is preferred.
Phlebotomy experience is preferred.

Responsibilities

Greet visitors and patients.
Verify and update patient demographics and insurance information.
Check in appointments for the clinic and endoscopy center.
Collect co-pays and outstanding balances.
Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
Maintain confidentiality of patient information.
Accurately enter patient information into electronic health records and practice management systems.
Coordinate daily clinic schedules.
Address patient and visitor inquiries.
Manage the cash box.
Ensure the lobby area is clean and welcoming.
Greet and escort patients.
Interview patients to gather medical histories and take vital signs.
Uphold patient privacy.
Stock and clean exam rooms following clinic policies.
Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
Guide patients in the collection of stool or urine specimens.
Process specimens following established protocols.
Maintain inventory of medications and clinic supplies.
Document in patient charts or the electronic medical record (EHR).
Obtain necessary additional records and complete EHR reports as directed.
May be assigned other tasks as required.