Clinic Assistant

MNGI•Lakeville, MN

11d•Hybrid

About The Position

The Clinic Assistant will be responsible for a variety of front desk and clinic duties to ensure smooth operations and excellent patient care. This role involves greeting patients, managing appointments, handling administrative tasks, and assisting with direct patient care under the guidance of providers. The position requires adherence to HIPAA regulations and practice policies, maintaining patient confidentiality, and utilizing electronic health records. The Clinic Assistant will also be responsible for maintaining a clean and welcoming environment and managing clinic supplies. This is a full-time position requiring flexibility to float to other locations as needed.

Requirements

Associates Degree with 1 year direct care experience OR Diploma or equivalent from an accredited Medical Assistant program OR Licensed Practical Nurse (LPN) OR Emergency Medical Technician (EMT) OR Certified Nursing Assistant (CNA) with 1 year direct care experience
CPR certification is required.
Knowledge of Gastrointestinal system
Knowledge of Medical Terminology
Knowledge of Principles for providing compassionate care
Knowledge of Word processing
Compassionate Patient Care
Active Listening
Problem-Solving
Prioritization
Critical Thinking
Ability to Problem Solve
Ability to Multi-task
Ability to Prioritize and be detail oriented
Ability to Work effectively as part of a team
Ability to Use active listening skills
Ability to Communicate effectively verbally and in writing
Ability to Float to other locations to meet staffing needs

Nice To Haves

Bachelor’s Degree is preferred
1-2 years experience with an electronic medical record is preferred.
Phlebotomy experience is preferred.

Responsibilities

Greet visitors and patients.
Verify and update patient demographics and insurance information.
Check in appointments for the clinic and endoscopy center.
Collect co-pays and outstanding balances.
Assist patients in completing necessary forms while adhering to HIPAA and practice regulations.
Maintain confidentiality of patient information.
Accurately enter patient information into electronic health records and practice management systems.
Coordinate daily clinic schedules.
Address patient and visitor inquiries.
Manage the cash box.
Ensure the lobby area is clean and welcoming.
Greet and escort patients.
Interview patients to gather medical histories and take vital signs.
Uphold patient privacy.
Stock and clean exam rooms following clinic policies.
Follow provider directives for care plans, discharge instructions, and the administration of injections or phlebotomy.
Guide patients in the collection of stool or urine specimens.
Process specimens following established protocols.
Maintain inventory of medications and clinic supplies.
Document in patient charts or the electronic medical record (EHR).
Obtain necessary additional records and complete EHR reports as directed.
May be assigned other tasks as required.