Clinic Assistant

University of Miami•Miami, FL

17d•Hybrid

About The Position

The University of Miami/UHealth Department of Neurological Surgery has an exciting opportunity for a full time, hybrid Clinic Assistant to work in Miami, FL. The Clinic Assistant performs a variety of clerical duties associated with patient care unit operations. Further, the incumbent handles administrative duties, including filing records, scheduling lab work and hospital admissions, making follow-up calls, phoning in prescriptions, and calling to get lab test results. The Clinic Assistant performs a variety of clerical duties associated with patient care unit operations. Further, the incumbent handles administrative duties, including filing records, scheduling lab work and hospital admissions, making follow-up calls, phoning in prescriptions, and calling to get lab test results.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
No previous experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.
Fluent in English and Spanish.

Responsibilities

Assembles, completes, and processes patients’ charts, and keeps patient records accurately identified.
Transcribes doctors’ orders, and checks charts for incomplete histories and operative summaries, bringing issues to the attention of the appropriate member of the healthcare team for correction.
Orders unit supplies to maintain inventory of the unit’s equipment stock and supplies.
Assists with receiving, distributing, and sorting supplies brought to the unit.
Obtains laboratory and x-ray reports and notifies doctors of results.
Utilizes IDX RIS/PACS to track patient arrival times and advises front desk personnel of patient delays to maintain daily schedule.
Greets patients upon arrival and verifies patient information.
Directs patient to the dressing room and ensures the patient has changed into a gown and removed all metal items from their person.
Documents all equipment issues and reports to appropriate managing staff.
Assists in copying completed patient paperwork, delivering originals to front desk for scanning, and distributing copies to appropriate reading rooms.
Receives telephone calls and responds to inquiries from visitors.
Reports unusual incidents in a timely manner to appropriate supervisory personnel.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Answers main telephone line for the department: triage incoming calls, responds to questions, directs calls, documents messages in a timely and efficient manner, while providing exceptional customer service.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate staff according to their needs.
Provides cross coverage for co-workers when assigned or as the need arises.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Assists with general administrative tasks including but not limited to uploading of radiology reports, uploading CDs (radiology imaging), visitation logs, printing clinical packages and dropping them off to the clinics, and picking up and sorting the department mail.
Maintains a tidy and clean reception area.
Assists with cross training employees in the neurosurgery department.
Assists with patient advice messages received via MyUHealthChart.
Assists the manager with process improvement and clinic assistant protocols.
Uploading and routing faxes into EPIC.