Clinic Assistant/Support Worker, Crosstown Clinic

Providence Healthcare • Vancouver, BC

7d • CA$30 - CA$32 • Onsite

About The Position

Crosstown Clinic is seeking Clinic Assistants/Support Workers to join their harm reduction-driven team. Crosstown is a pioneering clinic in North America, offering medical-grade heroin (diacetylmorphine) and hydromorphone in a supervised clinical setting for chronic substance use patients. The clinic is supported by an on-site pharmacy and an interdisciplinary care team, including doctors, nurses, social workers, and substance-use disorder counsellors. Additional services include life-skills counselling, housing referrals, and direction to legal assistance. The role involves assisting clients and staff in a mental health/addictions clinic, performing duties such as observing and reporting client behavior and physical status, providing site security, and handling clerical functions like scheduling, client registration, reception, database maintenance, and supply management. Staff must be comfortable with substance use, including intravenous use.

Requirements

• Grade 12, completion of Community Support Worker, Addictions Counselling Skills or Mental Health Worker Certificate plus one (1) years recent, related experience or an equivalent combination of education, training and experience.
• Completion of certificates in C.P.R. and First Aid.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work independently and in cooperation with others.
• Ability to operate related equipment.
• Ability to organize and prioritize.
• Ability to establish and maintain rapport with clients.
• Ability to observe and recognize changes in clients.
• Knowledge of addiction/drug abuse and harm reduction.
• Ability to handle and diffuse conflict.

Responsibilities

• Provide reception and client intake services.
• Establish rapport with clients.
• Escort clients to treatment rooms or appointments.
• Monitor clients' physical and cognitive status post-treatment.
• Assist in diffusing conflicts or managing challenging behaviors.
• Perform clerical tasks such as scheduling and confirming appointments.
• Enter and maintain client information in databases.
• Organize clinic files.
• Compile basic data for quality improvement initiatives.
• Maintain treatment rooms.
• Monitor and replenish clinic supplies.
• Ensure the clinic environment is organized, clean, and adequately stocked with harm reduction materials.
• Assist with site security.
• Manage emergency situations (e.g., performing CPR or notifying emergency services).
• Handle tasks such as transporting biological materials and monitoring the safety of clients and the clinic environment.
• Observe, monitor and document any changes in clients' physical and cognitive status post injection.
• Inform clinical staff of client status as required.
• Perform general word processing and data entry functions.
• Participate in the management of emergency situations by performing C.P.R and/or alerting emergency medical services.
• Work with clinic team members to manage the clinic environment by assisting with diffusing hostile clients and performing client searches.
• Notify appropriate personnel of escalating situations.
• Accompany clients to appointments such as doctors, court and hospital appointments using hospital shuttle, taxi and/or public transit.
• Run errands such as picking up/dropping off laboratory specimens and/or supplies, picking up miscellaneous items as requested and approved by the nurse.
• Provide support in the clinic/treatment rooms by performing duties such as setting up and dismantling rooms and general tidying according to cleaning schedules, including cleaning cupboards and shelves.
• Deliver and dispose of supplies, biological materials and equipment by performing duties such as packaging, making arrangements for pickup and delivery and transporting in accordance with established procedures.
• Schedule and confirm client appointments by receiving appointment request or referral, entering client information into applicable computer system(s) and/or appointment scheduling system(s), booking a time slot, making follow up appointments and cancelling or adjusting appointments.
• Maintain inventories of clinic supplies and equipment by performing duties such as monitoring inventory levels, identifying requirements, processing requisitions, and receiving, verifying, documenting, distributing, and storing shipments.
• Provide general information and literature (e.g., pamphlets) to clients in relation to harm reduction supports available (e.g., needle exchange, sexual health screening) and provides information regarding available clinic services.
• Order health promotion materials and ensures that health promotion materials are stocked and replenished.
• Maintain filing systems including filing, labelling, and ensuring appropriate documentation is maintained on file.
• Assist with security functions for site, checks that doors are locked and alarms activated, escorts unwelcome visitors out of the building, reports incidents to appropriate staff or authorities, and provides access to surveillance videos to authorities.
• Assist with client intake by interviewing clients, obtaining information, completing required documentation and entering information into applicable database system.
• Partner as a member of team by attending quality improvement meetings, supports the completion of quality improvement initiatives by taking minutes and gathering and compiling basic data.
• Perform other related duties as assigned.

Benefits

• Competitive salary
• Growth opportunities
• Professional development
• State-of-the-art facilities
• Inclusive culture
• Meaningful impact
• Comprehensive health benefits package including dental, vision, and life insurance
• Pension

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED