Clinic Assistant Casual Float

Hudson Hospital•Brainerd, MN

1d•$23 - $28•Hybrid

About The Position

This position is an on-call position that will be working in Multiple locations and will primarily float to the following clinics: (Role will float to HP Como, HP Saint Paul, HP Nokomis Clinic, HP Bloomington, HP Inver Grove, HP Nokomis, HP Apple Valley and HP Eagan Clinics) Could include other locations in the future. Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees. Teamwork is the norm and all employees will be held accountable to work as effective team members. This position is a vital point of contact for a patient entering the HPMG Clinics. This position facilitates the process of scheduling appointments and has responsibility for accurate collection of current financial and demographic information. This position directly impacts revenue collection for the medical group.

Requirements

High School diploma or GED
Meets one of the following: Graduate of a formal training program in medical reception, an equivalent program, or a customer service program
Two years experience as a medical receptionist
Two years experience in a customer service position
One year experience using data look-up and data entry functions on a mainframe or PC based computer system
One year customer service experience either via telephone or in-person within the last five years
Demonstrated ability to organize work under pressure
Demonstrated ability to function with multiple priorities and interruptions
Excellent oral communication skills
Excellent written communication skills

Responsibilities

Customer Service: Care for each person as he/she would like to be cared for by putting the patient first at every opportunity, listening to understand each patient, showing concern for each patient, and acting individually and with others to meet each patient’s needs.
Check-in and Co-pay Administration: Check in patients in an accurate and professional manner, identify and accurately collect co-pays or appropriate fees, use computer-based system to verify patient information, understand and communicate benefit changes to members, or refer to appropriate resource, communicate wait times in a diplomatic manner, direct patients to the appropriate care area, prepare reconciliation report, and provide patients with appropriate forms, questionnaires, etc.
Computerized Appointment Scheduling for appointments: Schedule appointments in an accurate and timely manner according to Advanced Access principles, maintain knowledge of appointment scheduling practices, and maintain knowledge of appointment scheduling policies and procedures.
Registration and Verification: Complete the registration process, including reviewing the registration information for completeness and accuracy and obtain further information, if necessary, verify insurance eligibility, if necessary, register patients in an accurate, efficient, and timely manner, and identify appropriate account type, e.g., Workers compensation, Motor Vehicle Accidents, etc.
Specialty Appointment Coordination: Provide patient with information required to schedule specialty appointments.
Facilitate timely and accurate flow of communication within the clinic: Answer telephone and respond appropriately to the caller, take and relay messages requiring follow-up to appropriate individuals, prepare records and materials for new patient appointments, and assist with the clerical duties of the clinic, e.g., faxing information, making copies, etc.
Maintain open communication with Appointment Center to ensure patient and provider needs are met: Coordinate schedule templates, coordinate emergency schedule changes, coordinate schedule holds consistent with Advanced Access principles, and coordinate schedules regarding provider vacation, rounding, and other out of clinic changes.
Perform other duties as assigned.