Clinic Administrative Assistant

BIG STONE THERAPIES INC•Marshall, MN

23h•$19 - $21•Onsite

About The Position

Big Stone Therapies is currently seeking a part-time Clinic Administrative Assistant to join our team at our rehabilitative therapy clinics in Marshall, MN. This is a benefited position scheduled for 24 hours per week (0.6 FTE).

Requirements

High school graduate or equivalent.
Strong computer skills including proficiency in Microsoft Office products and the Internet.
Ability to learn new systems.
Excellent verbal and written communication skills.
Excellent phone etiquette and in-person customer service abilities.
Ability to adapt and thrive in a changing and fast-paced environment.

Nice To Haves

Two-year degree in a related field.
Previous experience in a medical office setting or other customer service-related field.

Responsibilities

Scheduling new referrals, gathering and verifying demographic and insurance information.
Scheduling, rescheduling, and canceling patient appointments.
Monitoring patient schedules to maximize productivity.
Performing patient appointment reminders and providing necessary instructions.
Resolving scheduling conflicts.
Assessing staffing needs for varying census times.
Communicating with therapists about schedules, patients, and changes.
Scheduling non-patient care time such as meetings, care conferences, and PTO.
Demonstrating excellent customer service in all interactions.
Receiving and responding to telephone calls and emails courteously.
Maintaining the appearance of the waiting room.
Maintaining confidentiality and security of Protected Health Information.
Distributing mail.
Scanning, faxing, and printing documents.
Cleaning and sanitizing clinic areas as required.
Ordering supplies and maintaining stock levels.
Maintaining patient charts.
Performing opening and closing duties.
Attending meetings as required.
Performing other clinic duties as assigned.