Clinic Administrative Assistant

Vinfen • Lowell, MA

1d • $24 - $24 • Onsite

About The Position

Responsible for daily front desk operations of an outpatient clinic by performing administrative and clinical/medical support tasks; and ensuring high quality customer service is provided to the clinic clients.

Requirements

• Excellent organizational and multitasking skills
• Ability to prioritize
• Customer-oriented communication skills
• Ability to communicate effectively, both orally and in writing
• Knowledge of general office practices and procedures
• Ability to exercise sound judgment
• Ability to work independently and meet deadlines
• Ability to maintain confidentiality
• Strong interpersonal skills, ability to work effectively with persons from a broad spectrum of backgrounds
• Knowledge of general computer applications and equipment
• Thorough understanding of supervisor’s responsibilities and role in order to adequately support him/her in the performance of job role
• A minimum of three years of administrative, clerical or secretarial experience in a medical office setting.
• CPR required within two weeks of hire
• First Aid required within two weeks of hire
• CPSS required

Nice To Haves

• Knowledge of medical terminology and healthcare operations preferred.
• Bilingual English/Spanish speaking are encouraged to apply.
• Bachelor's degree preferred.

Responsibilities

• Greet and direct visitors to the clinic.
• Answer client and caller queries and ensure quality customer service.
• Serve as a resource for clients, families, and outside agencies requesting information.
• Check-in/check out clients at front desk.
• Collect and track co-pays.
• Schedule, remind, and coordinate appointments.
• Update and maintain clients record in designated system.
• Manage referrals and assist clients with initial paperwork and information gathering.
• Assist with insurance verification, as directed.
• Operate computer and office equipment.
• Evidence proficiency in computer software programs that support the clinic functions.
• Answer high volume of telephone calls.
• Screen incoming communications and independently prioritize; refer work to others, or self-respond as appropriate; document, inform, and follow-up with supervisor on work in progress.
• Serve as liaison between clients and clinicians/prescribers.
• Coordinate office communications: receive, record, and forward/distribute telephone messages, mail, electronic communication, and faxes.
• Compose, edit and distribute correspondence, memos, documents, and forms.
• Prepare word-processing documents, spreadsheet reports, and information.
• Set up and maintain files and databases, copy documents, and oversee record-keeping efforts.
• Respond to/process record requests.
• Attend meetings as directed, and prepare and distribute minutes.
• Maintain the calendar of appointments for clinicians and prescribers, as directed.
• Collaborate with prescribers to assist with medication refill requests, lab ordering/entering, prescriber ordered transportation, medication orders, and other clinic specific prescriber directed tasks.
• Provide clerical, project, and administrative support to all of the clinical staff and the Office Manager (if applicable) to effectively carry out the operations of the Clinic.
• Provide support to other areas, as requested.
• Handle first level complaints or problems. Attempt to resolve problems independently. Forward issues which are not resolved to management and/or clinical staff.
• Maintain supplies and the appearance of the office.
• Ensure adherence to procedures and policies established for the clinic operation.
• Perform other related duties, as required.

Benefits

• A fully funded 401(a), employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
• First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
• Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
• Employer-paid Short-Term Disability Insurance for employees who qualify
• Flexible Spending Reimbursement Accounts (Health and Dependent care)
• Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
• Generous paid time off (Employees scheduled to work 20 hours or more per week).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED