Clinic Administrative Assistant

Big Stone Therapies • Granite Falls, MN

2d • Onsite

About The Position

Big Stone Therapies is seeking a full-time Clinic Administrative Assistant for their rehabilitative therapy clinic in Granite Falls, MN. This benefited position is scheduled for 40 hours per week, Monday through Friday, from 8:30 am to 5:00 pm, including a daily 30-minute unpaid break. Big Stone Therapies, Inc. is committed to delivering excellent rehabilitation services by enhancing health and function for families and businesses within their communities through compassionate, hands-on healing.

Requirements

• High school graduate or equivalent
• Strong computer skills to include proficiency in Microsoft Office products, the Internet, and the ability to learn new systems
• Excellent verbal and written communication skills to interact with patients and co-workers in a professional manner
• Excellent phone etiquette and in-person customer service abilities
• Able to adapt and thrive in a changing and fast paced environment

Nice To Haves

• Two-year degree in a related field
• Previous experience in a medical office setting or other customer service-related field

Responsibilities

• Schedule new referrals
• Gather and verify demographic and insurance information
• Schedule, reschedule, and cancel patient appointments as required
• Perform insurance verifications/authorizations
• Monitor patient schedule to maximize productivity
• Perform patient appointment reminder
• Provide instructions to patients to ensure they are prepared for appointments
• Resolve scheduling conflicts as they occur
• Assess staffing needs for high and low census times
• Communicate with therapists about schedules, patients, and any changes
• Schedule all other non-patient care time (Meetings, care conferences, PTO, etc.)
• Demonstrate excellent customer service in all interactions with patients, visitors, referral sources, co-workers, and all other parties
• Courteously receive and respond to incoming telephone calls and emails
• Maintain the appearance of the waiting room
• Maintain confidentiality and security of Protected Health Information
• Distribute mail
• Scan, fax, and print documents
• Clean/sanitize clinic areas as required
• Orders supplies and maintain stock levels as required
• Maintain patient charts
• Opening and closing duties
• Attend meetings as required
• Other clinic duties as assigned

Benefits

• Health insurance options
• Dental insurance options
• Vision insurance options
• Life insurance options
• Short-Term Disability insurance options
• Flexible Spending Plan(s)
• 401k with employer contribution
• 8 paid holidays (including your birthday!)
• Generous paid time off accrual

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED