Clin Service Representative II

University of Florida•Gainesville, FL

11h•Onsite

About The Position

The Student Health Care Center (SHCC) at the University of Florida is seeking multiple Clinical Service Representative II positions. In this role, you'll be a key player in our mission, collaborating with students, medical providers, and others to help them access healthcare services. Your responsibilities include scheduling patient appointments, ensuring efficient check-in/check-out processes, and being a friendly voice answering phones. You'll also interface with various University of Florida departments to facilitate student program clearances and work closely with our administrative support and nursing staff to support clinic functions.

Requirements

High school diploma or equivalent and two years of relevant office experience.
Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience.

Nice To Haves

Experience with computer programs for word processing and various computer software applications
Experience with computer generated appointment systems and EHR
Knowledge of computer programs for word processing and various computer software applications
Knowledge of computer generated appointment systems and EHR
Working knowledge of SHCC functions, policies, and confidentiality procedures
Ability to work independently
Ability to organize and maintain patient records
Ability to plan, organize, and coordinate work assignments
Ability to communicate effectively, both verbally and in writing
Ability to evaluate problems and implement solutions
Ability to compile and analyze data for administrative decisions

Responsibilities

Schedule patient appointments, tests, procedures, and minor surgeries in person, by telephone and/or via MyChart inquiries.
Responsible for reviewing and updating patient account detail, entering and verifying insurance.
Triage all incoming calls to the clinic, forward calls, and consult or defer medical questions/advice to appropriate clinical staff.
Work effectively with a wide range of students whose needs may be difficult to assess on initial contact.
Greets patients and visitors warmly, professionally and provides a patient friendly point of entry and exit.
Obtain all health history, physical forms, consent forms, copies of identification/ insurance cards and other required documentation during the check-in and check-out process.
Verify student status/eligibility for services and select appropriate guarantor for appointment.
Ensures scanning of paper documents in EPIC are properly completed, labeled, and placed in the correct tab of the patient EMR
Processes incoming mail, coordinates ordering of office supplies and assists with maintaining adequate inventory levels in the support area.
Manage in-basket pools and troubleshoot patient care issues while acting as a liaison between students, clinical staff, and external departments for any scheduling-related needs.
Provide coverage in other medical team areas (as necessary).
Perform other duties as required to support the overall mission of the department.