CLIN APPLICATIONS PROFL 4 HX

UCSF•San Francisco, CA

9d•$166,000 - $200,000

About The Position

As the Team Lead, you will provide both technical and people leadership for a team of analysts responsible for supporting and enhancing Epic Professional Billing and Claims applications as well as peripheral systems related to the Community Affiliate business. This role blends hands-on application expertise with leadership responsibilities, ensuring high-quality delivery, team development, and cross-functional collaboration. The Team Lead will serve as the primary point of escalation for issues within the assigned applications, oversee enhancement reviews, assist with project scoping, and participate in Epic TS standing meetings. You will guide the team through the complexities of claims workflows, documentation needs, and industry standards, ensuring that software solutions are optimized to meet operational and regulatory requirements. This position requires strong leadership and communication skills, the ability to influence without direct authority, and a commitment to supporting the success of both individuals and the broader team. Successful candidates are decisive, collaborative, and skilled at balancing multiple priorities in a fast-paced environment. Department Overview Clinical Systems and Health Informatics are responsible for all aspects of the UCSF electronic health record software, Epic, also known as Apex (Advancing Patient-Centered Excellence) for UCSF hospitals, practices, affiliates and community partners. The Apex Professional Billing/Claims Affiliate Team Lead will take a leadership role in collaborative work with other Apex application teams, clinical/business operations and guides to enhance and maintain the Epic electronic health record. The Team Lead oversees analysts and participates in providing excellent customer services to end users, tracking issues and follow up’s as appropriate. Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below: Clinical Systems Core Values include: Judgment: Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later. Communication: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations. Impact: Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results, exhibits bias-to-action, and avoids analysis-paralysis Innovation: Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify. Collaboration: Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization. About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values [https://www.ucsf.edu/about/mission-and-values]. In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here [https://diversity.ucsf.edu/]. Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html [https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Fucnet.universityofcalifornia.edu%2Fcompensation-and-benefits%2Findex.html__%3B!!LQC6Cpwp!uPLWUNVR0rFXMaSxiegp2raBmrA8C98l3-u68X5cON0um3OJMU_XUivT5BcOsGRYxtGPmgcRECZCCPoE3BWZz30_aN1A%24&data=05%7C02%7Ckellestad%40deloitte.com%7C09196a31acf74487ae9208de8b4b632a%7C36da45f1dd2c4d1faf135abe46b99921%7C0%7C0%7C639101353128138525%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YCGJ3ybBxqEKRAZBHus2KaGkepN2dmG3pACwRBxDLng%3D&reserved=0]

Requirements

Provide both technical and people leadership for a team of analysts responsible for supporting and enhancing Epic Professional Billing and Claims applications as well as peripheral systems related to the Community Affiliate business.
Serve as the primary point of escalation for issues within the assigned applications.
Oversee enhancement reviews.
Assist with project scoping.
Participate in Epic TS standing meetings.
Guide the team through the complexities of claims workflows, documentation needs, and industry standards, ensuring that software solutions are optimized to meet operational and regulatory requirements.
Strong leadership and communication skills.
Ability to influence without direct authority.
Commitment to supporting the success of both individuals and the broader team.
Decisive, collaborative, and skilled at balancing multiple priorities in a fast-paced environment.
Adhere and emulate Clinical Systems and Health Informatics culture and core values.

Responsibilities

Managing the day-to-day activities of the Professional Billing/Claims Affiliate team, ensuring clear priorities, timely deliverables, and effective coordination across projects.
Mentoring and developing analysts by sharing knowledge of workflows, processes, and best practices.
Driving collaboration across teams, building consensus, and leading complex decision-making in alignment with organizational goals.
Actively identifying risks and barriers, facilitating resolution of conflicts, and ensuring project objectives are met with quality and efficiency.
Coordinating work across multiple initiatives to maintain an integrated and consistent approach to Epic implementation and support.