Climbing and Adventure Team Member - Highlands Sports Complex
About The Position
Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. The Climbing & Adventure Team Member is responsible for all aspects of the guest's climbing experience. Each team member will be assisting all guests and climbers during their time in the Climbing & Adventure facility.
Requirements
- Ability to work with a wide variety of ages from pre-school thru adult
- Flexible work schedule (e.g. nights, weekends, holidays and long hours) and regular attendance is necessary
- Must be able to work with computers, barcode scanners, webcams, and online waivers
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
- Must work well with others
- Must take personal initiative for the betterment of the team and facility
- Committed to the safety and wellbeing of others
- Must be at least 18 years old
Nice To Haves
- Climbing experience
Responsibilities
- Greet guests promptly and provide excellent customer service
- Always be encouraging and positive to all guests and refrain from using negative language
- Know and enforce the facility's policies and procedures
- Complete check-in procedures and process payments
- Assign barcode key tags to those who purchase a monthly membership
- Keep track of memberships and family units within Dash Platform
- Be knowledgeable about pricing, events offered, equipment, and all climbing structures
- Complete daily assignments before, during, and after each shift as directed by management
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
