Climate Action Consultant (Save on Energy, Property Management)

Toronto Hydro•Toronto, ON

4d•CA$100,943 - CA$126,179•Hybrid

About The Position

The Climate Action Consultant is responsible for proactively engaging with Multi-Unit Residential Building (MURB) and Commercial customers (majority run by Property Management companies) in the market to drive measurable participation in the Save on Energy programs with a focus on electrification of heating, hot water and transportation, energy efficiency, or behind the meter resources. The incumbent leads and delivers outreach activities and education programs with customers and stakeholders to raise awareness about the benefits of relevant programs, removing systemic barriers and implementing solutions. Collaborates with internal business units such as Key Accounts, Connections, Engineering, Metering, Customer Care as well as to interact with trade allies and other channel partners, e.g. IESO key account managers. Maintains a strong, visible presence in the marketplace through in-person engagement activities such as events, site visits, and community outreach, and remains abreast of general marketplace conditions, the basic technical aspects of climate action, and relevant association issues in their sector.

Requirements

University degree in business, science, or a technical field
Seven (7) years of professional experience in client service, climate action or conservation programs
Excellent customer service, account management, and relationship management skills, with experience in customer facing roles
Excellent interpersonal skills; ability to build effective relationships internally and externally; demonstrated responsive professional attitude
Experience driving participation in customer programs through outreach, engagement, and relationship-building
Ability to work independently while collaborating effectively in a team environment; ability to work well with all levels of management, staff and external contacts.
Ability to manage competing priorities, and adapt in a fast-paced, evolving environment
Strong influence and negotiation skills; ability to persuade or influence others to adopt or accept a point of view or take a course of action.
Proven ability to manage and achieve targets and KPIs
Excellent verbal and written communications skills, including strong presentation skills
Solid understanding of energy efficiency and electrification technologies, opportunities and programs in MURBs and Commercial Buildings
Advanced computer skills and MS-office applications especially MS Excel
Ability to use data to monitor performance, generate insights, and inform decisions.
Class “G” driver’s license

Nice To Haves

P. Eng, CEM or CET designations strongly preferred
Experience working with Property Management Companies, MURBs, and/or Commercial Buildings preferred
Knowledge of the Save On Energy – Retrofit, EPP, EBCx and XLerate Programs is preferred
Understanding of Measurement & Verification requirements and methodologies an asset
Familiarity with data tools or analytics platforms (e.g., SQL, Alteryx, Tableau, PowerBI) considered an asset
Experience engaging with customers through community events and trade shows considered an asset

Responsibilities

Actively engages customers through events, trade shows, site visits, direct outreach, and partnerships with local business organizations to drive awareness of and participation in Save on Energy programs – like the Retrofit, EPP, EBCx and XLerate Programs.
Proactively establishes and nurtures strategic partnerships with multiple external stakeholders to enhance the organization’s energy efficiency and electrification offerings
Develops and implements market engagement strategies within the assigned sector to drive participation in programs
Monitors and evaluates the impact of market engagement efforts, making data-driven recommendations for continuous improvement and optimization.
Provides support to customers or representative contractors, including identifying incentive programs, providing application support, connecting with pre-qualified trade allies, and identification of opportunities
Undertakes research and analysis as needed to support customer action. Recommends areas of service improvements and provides data required to support recommendations, investment decisions and program development.
Reports and maintains records of customer interactions with quality and accuracy. Provides analysis and insight into customer behaviors to support management decision making.
Conducts research and keeps current with best practices, legislation changes, new developments, and trends in order to strengthen the organization’s climate action initiatives.