[VO2 Canada] Clienteling solutions Product Owner

VO2 Group•Montreal, QC

63d•Hybrid

About The Position

Only candidates located in QuÃ©bec will be considered. Seuls les candidats situÃ©s au QuÃ©bec seront sÃ©lectionnÃ©s. ----------------------------------------------------------------------------------- ð VO2 GROUP : Leader franÃ§ais et indÃ©pendant du conseil tech & numÃ©rique Nous opÃ©rons Ã Paris, MontrÃ©al, Shanghai, New York et GenÃ¨ve, avec plus de 800 consultants. ð«ð·ð¨ð¦ð¨ð³ðºð¸ð¨ð ð Acteur global de l'expÃ©rience client et corporatif Nous collaborons avec les marques internationales les plus iconiques et contribuons Ã leur succÃ¨s : âï¸ De la stratÃ©gie et de l'innovation âï¸ JusquâÃ la rÃ©alisation Ã lâÃ©chelle, grÃ¢ce Ã une expertise reconnue en business & tech, data et IA ð¤â¨ ð Reconnaissance & guidance Leader de l'Innovation et de la Croissance 2024 (Les Echos Business Magazine) Acteur multi-tech et partenaire premium de Salesforce ð± Leader de la "Safe & sustainable tech" Entreprise fondÃ©e Ã paritÃ©, championne de l'Ã©galitÃ© avec une direction engagÃ©e ð 45% de femmes dans nos Ã©quipes Campagne primÃ©e TopCom 2024 ð Certifications et distinctions Salesforce Impact Partner 2024 Cybervadis certification 2024 Choose My Company Impact Business of the Year 2023 ð VO2 GROUP : La Tech Positive ð ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- ð VO2 GROUP Independent French Leader in Tech and Digital Consulting We are present in Paris, Montreal, Luxembourg, Shanghai, New York, and Geneva, with over 800 consultants ð«ð·ð¨ð¦ð¨ð³ðºð¸ð¨ð. ð Global leader in customer and corporate experience We collaborate with the most iconic brands to ensure their success: âï¸ From strategy and innovation âï¸ To large-scale execution, thanks to our expertise in business, tech, data, and AI ð¤â¨ ð Recognitions & Leadership Leader in innovation and growth 2025 (Les Echos Business Magazine) Multi-tech player and Premium Salesforce partner ð¿ Champion of "Responsible and Sustainable Tech" Created with gender parity, advocating for equality through an engaged leadership team ð 45% women within our teams Award-winning TopCom campaign in 2024 ð Certifications and Awards Salesforce Impact Partner 2024 Cybervadis 2024 Impact Company of the Year 2023 by Choose My Company ð VO2 GROUP: The Bright Side of Tech ð ---- ---- ---- ---- ---- ---- ---- ---- ---- ---- Dans cette annonce, l'emploi du fÃ©minin pour dÃ©signer des personnes n'a d'autre fin que d'allÃ©ger le texte. Pourquoi venir travailler chez nous en quelques mots ? Chez VO2 Canada, nous avons Ã cÅur de maintenir un environnement de travail motivant et chaleureux afin que tout le monde puisse bÃ©nÃ©ficier : - des avantages des bureaux (snacks, cÃ©rÃ©ales, fruits, boissons & cafÃ© Ã volontÃ©, etcâ¦) ; - de 5 Ã 7 entre collÃ¨gues (Ãªtre bon Ã Mario Kart est un rÃ©el +, baby-foot, ping-pong...) ; - d'avoir une bonne ambiance de travail une Ã©quipe solidaire et bienveillante ; - de travailler dans une entreprise classÃ©e 3Ã¨me au classement ChooseMyCompany de l'HappyindexAtWork Canada 2023, 1er prix ChooseMyCompany France 2023. Tu penses pouvoir contribuer Ã cette mission ? Il ne te reste plus quâÃ nous envoyer ton CV et ta lettre de motivation (aprÃ¨s avoir lu le reste de lâannonce bien sÃ»r...). Quels sont les avantages de VO2 Canada? Join a close-knit team, passionate and full of energy! VO2 Group is defined as a "Great Place to Work". PLEASANT ENVIRONMENT IN THE HEART OF MONTREAL Our offices are bright, in a lively neighbourhood (cafÃ©s, restaurants, bars...), 10 minutes from the mÃ©tro (Mont-Royal). Come and enjoy a good work environment with snacking at will, beverages and a football & tennis table. REMOTE WORK AND FLEXIBLE HOURS Our standard schedule is a minimum of two days per week at the office. Except for Thursday, which is designated as a mandatory in-office day, you will have to choose between Tuesdays and Wednesdays for the second in-office day. You will also have the opportunity to work remotely for several months per year from anywhere in the world. REGULAR AFTERWORKS To celebrate our successes and share moments as a team, we often get together for a drink, a meal, or various activities (escape games, video games, team sports, etc). ACCESS TO THE GYM & SHOWER For fitness and well-being, you have free access to the gym and showers in the building. HEALTH INSURANCE VO2 fully covers health insurance for the employee at 100% and 50% for the partner (including health, disability, dental, vision, therapeutics, osteopath, massages, etc.). RRSP PLAN Corporate RRSP plan with VO2 bonus of 100%, up to 4% of annual gross salary. Vesting period of 2 years. OPUS PUBLIC TRANSPORT SUPPORTED AT 60% No need to queue at the counter to recharge your OPUS pass every month! It will be automatically recharged and valid in the greater Montreal area. COMPUTER EQUIPMENT PROVIDED So that our employees can work in the best conditions, we have provided all the necessary computer equipment: a computer, screen, headphones, etc. ARRIVAL PACKAGE You will also have great quality goodies and gifts at certain times of the year to brighten up your daily life. TRAINING We value your development needs and advocate mutual aid internally. You can access the Babbel module for any language and Udemy for business or technical training. What contract are we looking for? âª A pourvoir en Avril âª 40h/semaine âª Salaire selon profil et expÃ©rience âª DÃ©placements Ã New York ponctuels What are the responsibilities of the Clienteling solutions Product Owner? - Product vision management: Act as the primary bridge between business stakeholders (Sales, Marketing, Retail) and technical IT constraints. - Scoping & design: Translate business challenges into detailed functional specifications and prioritize the backlog based on business value. - UX/UI & CRO approach: Collaborate with designers to create seamless user journeys and optimize in-store conversion/engagement rates (CRO methodology). - Data-driven decision making: Analyze usage KPIs, perform A/B testing, and leverage data to justify product evolutions and feature roadmaps. - Consulting & strategy: Adopt an internal consultant posture to guide the business toward the most efficient and innovative market solutions. - Mentorship & leadership: Coach and support the skill development of junior Product Owners within the team. - Delivery coordination: Oversee User Acceptance Testing (UAT) phases, ensure deliverable quality, and lead Agile ceremonies. - Governance & change management: Support the field deployment of solutions and guarantee tool adoption by sales associates. What is the profile of our ideal candidate? - Proven experience: Minimum 6 years of experience as a Product Owner, with a specialization in Clienteling or Retail Tech solutions. - Domain expertise: Excellent knowledge of assisted selling processes, Customer Relationship Management (CRM), and boutique experience personalization. - Tech & design savvy: Solid grasp of software development lifecycles and experience working closely with UX/UI design hubs (user-centric approach). - Data analytics mastery: Ability to interpret complex analytics to effectively steer the product roadmap. - Leadership & knowledge sharing: Demonstrated aptitude for coaching and transmitting product management best practices. - Language Skills: Fluent English is mandatory (international context with daily interactions); proficiency in French is a major asset. - Consultative posture: Strong influencing skills, active listening, and the ability to simplify complex technical topics. - Important: Availability for occasional travel to New York City for client site visits. If kindness, respect, and collaboration are evident to you and you want to invest in an adventure that's above all human and will allow you to grow, then let's share our ambitions! â Then this position is made for you! Donât wait any longer and apply to join the VO2 team in Montreal.

Requirements

Minimum 6 years of experience as a Product Owner, with a specialization in Clienteling or Retail Tech solutions.
Excellent knowledge of assisted selling processes, Customer Relationship Management (CRM), and boutique experience personalization.
Solid grasp of software development lifecycles and experience working closely with UX/UI design hubs (user-centric approach).
Ability to interpret complex analytics to effectively steer the product roadmap.
Demonstrated aptitude for coaching and transmitting product management best practices.
Fluent English is mandatory (international context with daily interactions); proficiency in French is a major asset.
Strong influencing skills, active listening, and the ability to simplify complex technical topics.
Availability for occasional travel to New York City for client site visits.

Responsibilities

Product vision management: Act as the primary bridge between business stakeholders (Sales, Marketing, Retail) and technical IT constraints.
Scoping & design: Translate business challenges into detailed functional specifications and prioritize the backlog based on business value.
UX/UI & CRO approach: Collaborate with designers to create seamless user journeys and optimize in-store conversion/engagement rates (CRO methodology).
Data-driven decision making: Analyze usage KPIs, perform A/B testing, and leverage data to justify product evolutions and feature roadmaps.
Consulting & strategy: Adopt an internal consultant posture to guide the business toward the most efficient and innovative market solutions.
Mentorship & leadership: Coach and support the skill development of junior Product Owners within the team.
Delivery coordination: Oversee User Acceptance Testing (UAT) phases, ensure deliverable quality, and lead Agile ceremonies.
Governance & change management: Support the field deployment of solutions and guarantee tool adoption by sales associates.

Benefits

office benefits (snacks, cereals, fruits, unlimited drinks & coffee, etc...)
afterworks with colleagues (being good at Mario Kart is a real plus, table soccer, ping pong and Nerfs)
a good working atmosphere, supportive and caring colleagues
to work in a company ranked 3rd in the ChooseMyCompany ranking of HappyindexAtWork Canada 2023
VO2 Group is defined as a "Great Place to Work"
bright offices in a lively neighbourhood (cafÃ©s, restaurants, bars...), 10 minutes from the mÃ©tro (Mont-Royal)
snacking at will, beverages and a football & tennis table
minimum of two days per week at the office
opportunity to work remotely for several months per year from anywhere in the world
often get together for a drink, a meal, or various activities (escape games, video games, team sports, etc).
free access to the gym and showers in the building
VO2 fully covers health insurance for the employee at 100% and 50% for the partner (including health, disability, dental, vision, therapeutics, osteopath, massages, etc.)
Corporate RRSP plan with VO2 bonus of 100%, up to 4% of annual gross salary. Vesting period of 2 years.
OPUS PUBLIC TRANSPORT SUPPORTED AT 60%
provided all the necessary computer equipment: a computer, screen, headphones, etc.
great quality goodies and gifts at certain times of the year to brighten up your daily life
access the Babbel module for any language and Udemy for business or technical training