Client Value Executive III - Diamond

TransUnion • White Plains, NY

1d • Remote

About The Position

The Diamond Financial Services team at TransUnion supports our largest and most complex client relationships, partnering with leading financial institutions to deliver insight-led solutions and exceptional client experiences. The team works across TransUnion’s full solution portfolio to drive operational excellence, predictable execution, and measurable outcomes for strategic accounts. This team sits within TransUnion’s Financial Services organization. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

The Client Value Executive (CVE) III is the operational leader for a Diamond-tier financial services account, responsible for establishing operating rigor, coordinating execution across teams, and ensuring strong day-to-day client health. This role exists to elevate the account’s operating model, improve predictability and communication, and protect and expand account value through disciplined execution.

Requirements

• 10+ years of experience leading operations, programs, or service delivery for complex enterprise clients – Required to manage high-stakes engagements with urgency and accountability
• Experience operating in highly matrixed organizations – Essential for coordinating execution and influencing outcomes without direct authority
• Financial services or highly regulated data-driven environments – Necessary to operate effectively within compliance, risk, and control frameworks
• Escalation and stakeholder leadership experience – Used to address issues early, maintain client confidence, and drive timely resolution
• Program and operating cadence design experience – Applied to create predictable execution, transparency, and measurable outcomes
• Executive-ready reporting and operating tools (e.g., status reporting, risk/issue tracking, action and decision logs)
• Program and workflow management tools used to track dependencies, ownership, and delivery milestones
• Financial and operational tools supporting billing, forecasting, documentation, and compliance controls
• Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Nice To Haves

• Experience supporting large financial institutions or credit unions
• Prior experience in analytics, reporting, implementation, or migration delivery
• Familiarity with TransUnion solutions or similar enterprise data and analytics organizations
• Military experience or affiliation
• Proximity to Northern Virginia or a major U.S. hub (preferred, not required)

Responsibilities

• Assess current-state account operations and define a Diamond-standard operating model across people, process, tools, and cadence
• Establish and run a disciplined operating rhythm, including governance forums, reporting, risk and issue management, and action tracking
• Coordinate delivery across cross-functional teams (analytics, fraud, operations, billing, implementations, and support) to ensure timely and effective execution
• Lead escalations end-to-end, aligning stakeholders quickly and driving resolution with clear, executive-ready communication
• Serve as the client advocate by translating client needs and industry changes into clear impact, recommendations, and prioritized actions
• Produce and maintain executive-ready operating artifacts (e.g., weekly status, risk/issue logs, decision logs) that enable alignment and fast decision-making
• Maintain strong operational controls, including billing accuracy, documentation, compliance readiness, and forecasting hygiene
• Monitor account health signals to proactively manage risk, support renewals, and partner with the Client Executive (CE) on value optimization and growth opportunities

Benefits

• Day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
• Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
• Tax‑advantaged HSA and FSA accounts
• Company‑paid basic life and AD&D
• Optional voluntary life and AD&D for you and your family
• Short‑ and long‑term disability
• Legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA for possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long‑term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees or paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well‑being programs
• Guided meditation and resources that support physical, mental, social, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees