Client Transition Specialist
IQVIA•Parsippany, NJ
•$73,400 - $183,600
About The Position
The Client Transition Specialist supports client transition activities related to IQVIA next-generation data assets. This role serves as an operational resource responsible for coordinating transition deliverables, supporting issue resolution, facilitating communication across stakeholders, and helping ensure a positive client experience throughout the transition process.
Requirements
- Bachelor’s degree or equivalent experience.
- 2–5 years of experience in Client Services, Project Management, Account Management, Data Operations, Commercial Operations, Market Research, or related fields.
- Knowledge of IQVIA National and/or Subnational products and services and/or pharmaceutical reports.
- Strong communication, organization, follow-up, and problem-solving skills.
- Ability to manage multiple priorities and deadlines.
- Experience using Microsoft Excel, PowerPoint, Microsoft Office applications, Smartsheet, and other visualization tools.
- High learning agility.
Nice To Haves
- Experience supporting pharmaceutical, biotech, or healthcare clients.
- Ability to work effectively in a cross-functional and matrixed environment.
Responsibilities
- Support client transition activities related to IQVIA data assets, including national and subnational assets and future patient-level assets.
- Assist with onboarding, migration, and implementation activities.
- Monitor transition milestones and track open items through completion.
- Investigate and resolve routine client inquiries and first-line service issues.
- Escalate complex items to appropriate support teams and monitor follow-up through closure.
- Partner with Go-to-market, Project Management, Commercial, Client Services, Data Operations, and Development Teams.
- Coordinate activities needed to support successful client transition execution.
- Develop effective working relationships with client contacts and provide information as needed to address questions tied to the transition to the Next Generation data assets.
- Provide practical updates regarding transition status, open items, and next steps.
- Identify opportunities to improve transition processes and enhance client experience.
- Document repeatable steps, status updates, and lessons learned to support future transitions.
Benefits
- health and welfare and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
