Client Transformation Executive
About The Position
State Street seeks a product led transformational executive to define and execute the strategic vision for the re-platforming of a major strategic client. The successful candidate will operate at the intersection of the Client, Product, Operations and Technology, treating the implementation program as enterprise transformations that advance long-term business objectives, client outcomes and sustainable growth. Implementation excellence is a strategic differentiator as clients seek integrated solutions, faster product launches, operational efficiency and digital transformation. This organization is the gateway through which the client adopts State Street products, platforms and operating models. The role will exemplify implementation execution excellence through execution, disciplined governance and a client-centric approach through the program lifecycle.
Requirements
- Bachelor's degree in business, Finance, Economics, Technology, Operations or a related discipline.
- 15+ years of progressive leadership in financial services, asset servicing, fintech, transaction banking, investment operations or a related industry.
- Significant leadership of global implementation, transformation, operating model or strategic delivery organizations.
- Demonstrated success managing executive client relationships and complex transformation programs.
- Deep expertise in transaction management, middle-office or investment operations, post-trade processing or asset servicing platforms.
- Ability to travel globally as business needs require.
- Proven ability to lead through complexity, ambiguity and organizational change.
- Demonstrated success influencing executive stakeholders and driving enterprise-wide outcomes.
- Strong commitment to client success, innovation, operational excellence and risk management.
Nice To Haves
- Advanced degree such as an MBA, MS or equivalent.
- Experience delivering strategic operating model transformation for large institutional clients.
- Knowledge of middle-office and data platforms; and digital transformation strategies.
- Experience leading modernization, platform migration and product adoption.
- Proven record of organizational transformation and enterprise change management.
Responsibilities
- Define the global product re-platforming, implementation and transformation strategy; align priorities with enterprise growth; establish implementation management as a strategic capability; advise client and State Street executives on complex transformation decisions.
- Lead multi-year platform migration and service model redesign, middle-office and data modernization; define scalable future-state operating models; accelerate strategic product adoption; shift from bespoke solutions toward standardized assets and services where appropriate; ensure client adoption and benefit realization.
- Establish executive governance and lead steering committees; oversee portfolio investment, resources, risks, dependencies and outcomes; provide transparent executive reporting and escalation; reinforce accountability and delivery discipline.
- Improve processing efficiency, data quality, exception management, controls and client transparency; simplify workflows with Product, Operations and Technology; advance automation, straight-through processing, platform convergence and speed-to-market.
- Lead and develop a global organization; build a high-performance, client-focused culture; strengthen leadership, succession and professional growth; lead through influence across a complex matrix.
- Ensure compliance with regulatory, audit, information security and operational resilience requirements; strengthen governance, testing, readiness and change controls; proactively identify and mitigate implementation and operational risk.
- Modernize implementation methods, tools and operating models; embed Product Development Lifecycle practices; partner with Technology and Architecture on automation, AI-enabled delivery, workflow optimization and data-driven insights; build reusable frameworks for future growth.
Benefits
- retirement savings plan (401K) with company match
- insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- access to our Employee Assistance Program
- incentive compensation including eligibility for annual performance-based awards
- eligibility for certain tax advantaged savings plans
- flexible work-life support
- paid volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Senior
