Client Technology Technician

Corewell Health • Troy, MI

6d • Hybrid

About The Position

Under minimal supervision, communicates and works together with customers to configure, install, preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems and integrations that optimize the end user experience. As the point of contact for problem coordination and resolution, demonstrates customer service skills, empathy and urgency. Serves as resource on technology projects and initiatives. Documents problems and resolutions and escalates appropriately, when necessary. May perform end-user training. Participates in the testing and evaluation of new client technology solutions and medical equipment as well as implementing prototypes. Competent to work on most types of client technologies and medical equipment within a diverse customer portfolio, but at times requires guidance from others. Under minimal supervision, working with and for the customers, responsible for the installation, replacement, repair and support of client technology, medical equipment and their systems. Knowledgeable about the systems used within assigned areas of responsibility, providing troubleshooting and documentation for technology requirements and workflows, while ensuring alignment with Digital Services (DS) architectural standards. Serves as primary point of contact for problem identification, and helps drive issue resolution. Performs event correlation/log analysis, failure analysis/reporting and root cause analysis. Serves as resource on technology projects, and may take part in end-user training. Participates in the testing of new client technology solutions and medical equipment, and provides constructive feedback throughout the process.

Requirements

• High School Diploma or equivalent
• At least 2 years of relevant experience in the field
• Able to troubleshoot hardware at multiple Outpatient sites beyond the Beaumont Service Center
• Able to work outside of regular business hours for go-live support.

Nice To Haves

• Associate's Degree /Technical school or equivalent
• 3 or more years of relevant experience in the field
• Client technology support experience
• CRT - Microsoft A+

Responsibilities

• Configure, install, preventatively maintain, improve and troubleshoot client technologies, medical equipment, their systems and integrations.
• Serve as the point of contact for problem coordination and resolution.
• Serve as a resource on technology projects and initiatives.
• Document problems and resolutions and escalate appropriately, when necessary.
• Perform end-user training.
• Participate in the testing and evaluation of new client technology solutions and medical equipment.
• Implement prototypes.
• Perform installation, replacement, repair and support of client technology, medical equipment and their systems.
• Provide troubleshooting and documentation for technology requirements and workflows, ensuring alignment with Digital Services (DS) architectural standards.
• Serve as primary point of contact for problem identification, and help drive issue resolution.
• Perform event correlation/log analysis, failure analysis/reporting and root cause analysis.
• Participate in the testing of new client technology solutions and medical equipment, and provide constructive feedback.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED