Client Technology Advisor (vCIO)

MSP Hire, Inc.•Juneau, AK

21d•$80,000 - $120,000•Hybrid

About The Position

Hansen Gress is seeking a Client Technology Advisor to serve as the strategic technology voice for their clients. This role involves building trusted, long-term relationships, understanding client businesses deeply, translating goals into technology roadmaps, and ensuring delivered services create measurable value. The advisor will work closely with the Director of Customer Experience and service delivery teams to bridge the gap between client needs and company offerings, while advocating for the client's perspective internally.

Requirements

5+ years of experience in account management, client success, or technology advisory roles—ideally within an MSP or IT services environment.
Understand the full client lifecycle and can move fluidly between relationship conversations and technology strategy discussions.
Track record of building long-term client trust and translating that trust into measurable retention and growth.
Comfortable in a consultative sales role—whether that's right-sizing a client's account, building the case for an enterprise risk product, or convincing a skeptical client that a critical project can't wait.
Exceptional communicator who can simplify technical complexity for non-technical audiences and set clear expectations at every turn.
Ability to bring structure to client relationships—creating repeatable processes, communication rhythms, and documentation standards that scale.
Hands-on when needed and step in directly to support clients and team members alike.
Detail-oriented and financially fluent — comfortable working across client invoices, rates, seat counts, and service efficiencies to ensure every account is accurately scoped and optimally structured.
Ability to pass a basic background check for airport security badging.
Valid driver’s license (or willingness to get one) and the ability to drive. Driver policies apply.
Must be based in Alaska. Juneau preferred, or ability to spend significant time in Juneau.
This role requires regular face-to-face collaboration in Juneau, Anchorage, and other Alaska communities.

Nice To Haves

Living in Alaska is either a passion of yours or a dream you want to fulfill. We are looking for someone who is “all in” on Alaska and also fits the position and our company.

Responsibilities

Manage client relationships as the primary “face of the MSP” for your assigned portfolio.
Build trusted advisor relationships with client leadership, understanding their business goals, challenges, and technology vision.
Maintain a reputation for regular, clear, proactive communication with both clients and internal Hansen Gress staff.
Establish and lead consistent communication rhythms—including QBRs, strategic planning conversations, and check-ins—that keep clients engaged and informed.
Serve as the fractional CIO for client organizations: translate business goals into practical technology strategies and multi-year roadmaps.
Provide guidance on technology investments, vendor decisions, cybersecurity posture, and IT governance appropriate for each client’s size and industry.
Help clients understand risk exposure and make informed decisions about their technology environment.
Act as the bridge between client leadership and Hansen Gress technical teams—translating complexity into clarity.
Own and consistently improve a documented, repeatable account management process for your portfolio.
Drive client retention, satisfaction, and growth through proactive relationship stewardship.
Maintain accurate pipeline data for annual renewals, right-sizing opportunities, and project opportunities.
Identify and pursue expansion opportunities where additional Hansen Gress services would deliver genuine client value.
Serve as an escalation point for client concerns, resolving issues with urgency and professionalism.
Provide guidance to clients around technology budgeting, cost optimization, and contract considerations.
Maintain awareness of revenue health across your portfolio and flag risks to client retention or account contraction.
Partner with internal leadership on pricing, contract renewals, and account-level financial decisions.
Demonstrate ownership, teamwork, clear communication, and professionalism as a Client Technology Advisor and representative of Hansen Gress.
Partner with the Director of Service Delivery and technical teams to ensure client expectations align with operational execution.
Contribute to internal process improvement by sharing client feedback and identifying patterns across your portfolio.
Document client environments, preferences, and relationship history so knowledge is never siloed.