Client Technologies Engineer

TriHealth•Hamilton, OH

6h•Onsite

About The Position

At TriHealth, our corporate team thrives on a service-oriented mindset grounded in inclusivity, innovation, and collaboration. We cultivate a supportive culture where every team member is valued, empowered, and given a true sense of belonging. When you join us, you become part of a community that invests in your personal well-being and your professional future. You’ll experience meaningful growth and development opportunities, excellent benefits, and a workplace where people actively support one another and share best practices every day. Here, your contributions matter—and together, we make a lasting impact.

Requirements

Associate's Degree in Information Systems; or Computer programming or Computer Science or related field, or equivalent combination of education and experience
Microsoft OS
Deployment Technologies
Application management
Remote Mangement
Command-Line Protocols
Diagnostic Tools
Active Directory
Encryption
Certificates
Written documentation skills
2-3 years experience

Responsibilities

Provides high quality and responsive client side support and customer service by analyzing customer service requests and performing problem determination and resolution.
Responds appropriately to customer requests for service and documents remediation concisely.
Installs, diagnoses, images, repairs and upgrades computer hardware, software and equipment (printers, mobile devices).
Uses IS experience, including hardware, software, operating systems, operational and application knowledge and analytical tools to resolve issues.
Prioritizes and completes customer requests in a timely, thorough, accurate manner, with escalation on behalf of the customer to appropriate staff level.
Monitors and updates asset management inventory as needed.
Provides technical support and knowledge of over 200 complex, high risk applications many unique to Healthcare.
Installs and configures every application.
Resolves application compatibility and interoperability issues for software and hardware.
Diagnoses and remediates viruses and malware.
Works efficiently within stringent time constraints to complete tasks that involve patient care systems, completing support tickets consistent with departmental Service Level Agreements.
Provides first level (tier one) network, server and telecommunications support to over 200 off campus locations, as needed.
Provides medium to advanced technical support on-site for client specific hardware, software, and applications.
Researches, analyzes and resolves customer issues in an accurate and timely manner by using the appropriate tools and resources to assess situations and find resolutions while retaining ownership. Including documenting resolutions of support requests.
Provides on call support via remote or on-site for users after normal business hours, weekends, and holidays. While being on call, you are directly contactable by telephone/text/email/chat.
Completes time tracking, as well as update/document incident or task updates in ticketing portal in a timely fashion to ensure that service level agreements are being met.
Exhibits dependability in areas such as attendance, timely performance of duties, and demonstrates flexibility and/or initiative in seeking or accepting additional assignments.
Exhibits professional image and behavior toward patients, visitors, physicians, and other employees and creates a positive impression consistent with Professional Etiquette.