Client Technical Support Expert

Konica Minolta Business Solutions, U.S.A., Inc. • Addison, TX

4d

About The Position

As a Client Technical Support Expert, you will collaborate with field service technicians, Branch Service Managers, and dealers to resolve issues efficiently and effectively. You will demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs. The role includes coaching and mentoring service technicians, organizing quality audits, and implementing field policies to support client satisfaction and operational excellence. Travel is 50–75%.

Requirements

• Proven ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication skills.
• Proven ability to provide remote technical support via remote access software.
• 5+ years of industry experience in a related role.
• Certified on N+ or equivalent.
• High school diploma or GED required.

Responsibilities

• Act as the primary liaison for clients within the designated geographic area, ensuring exceptional client satisfaction and service delivery.
• Support the account fleet within the designated geographic area.
• Collaborate with field service technicians, Branch Service Managers, and dealers to resolve issues in a timely and efficient manner.
• Demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs.
• Coach and mentor Konica Minolta Service Technicians on best practices and system integration.
• Organize quarterly color audits to ensure high-quality output.
• Work with the Client Services Manager to implement field policies and procedures for spare parts requirements and service methodologies.
• Assist the Client Services Manager in aligning clients’ operational needs with the Konica Minolta Service Teams.
• Travel 50–75%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED