Client Tech Support -Remote

Fiserv • Remote, Florida, IN

1d • $32,080 - $46,115 • Remote

About The Position

As a Client Tech Support - Associate, serve as the central contact providing exceptional service and technical support experiences for Fiserv’s small to enterprise business merchants using Fiserv point of sale (POS) and credit card processing systems. Fiserv point-of-sale (POS) terminals and credit card machines allow businesses to accept the widest variety of payments quickly, easily, and securely.

Requirements

• 2+ years of experience supporting customers in a high-volume, metrics-driven technical support environment involving hardware, software, web applications, or network connectivity.
• 2+ years of experience troubleshooting technical issues using diagnostic steps, case documentation, and customer communication across multiple support interactions.
• Experience using ticketing, customer relationship management, remote support, or knowledge management tools to document issues and resolutions.
• Any combination of educational background, related experience, and/or military experience

Nice To Haves

• Experience troubleshooting point-of-sale systems, payment devices, peripherals, or merchant-facing technology in a support, retail, hospitality, or service environment.
• Experience troubleshooting payment processing, Europay, Mastercard, and Visa (EMV), or card-present transaction issues.
• Experience supporting small business merchants with device setup, peripheral pairing, or connectivity troubleshooting.

Responsibilities

• Resolve merchant technical issues in a high-volume support environment by diagnosing hardware, software, web portal, peripheral, and network-related concerns.
• Help business merchants set up, update software, and troubleshoot issues.
• Troubleshoot point-of-sale transactions, payment processing issues, and system errors by reviewing symptoms, configurations, and available diagnostic information.
• Document support interactions, troubleshooting steps, resolutions, and follow-up actions in ticketing or customer relationship management systems.
• Partner with internal teams to escalate and track multi-issue cases, provide status updates, and support timely case closure.
• Contribute to process and knowledge improvements by identifying recurring issues and supporting updates to reference materials and support documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed