Client Systems Technician Jmn (Eastern Range)

By Light Professional IT Services LLC•Patrick AFB, FL

About The Position

The Client Systems Technician installs, repairs, configures, and maintains equipment, integrated systems, subsystems, and software at customer and field locations. The role analyzes product performance, diagnoses and resolves malfunctions, performs system programming and optimization, and provides on-site end-user training and technical assistance. The technician maintains customer communications and travels frequently to customer sites for field service duties. The position also performs CAC/PKI and RA/LRA functions for the creation, revocation, suspension, and issuance of SIPRNet Tokens and SIPRNet Administrative Tokens. It supports the SLD 45 and CFSCC missions on a 24/7/365 basis and processes DD Form 2875s for SIPRNet account requests and subsequent SIPRNet user account creation. Work is performed under general supervision, is semi-routine with occasional deviations from accepted practices, and may include assisting and training less experienced personnel.

Requirements

CompTIA Security+ certification or equivalent 8570 IAT Level II certification.
High school education plus advanced training.
3–4 years of experience.
Active DoD Secret Clearance and eligibility to obtain a TS/SCI Security Clearance.
Ability to operate standard office equipment and keyboards.
Ability to lift and carry up to 35 pounds occasionally and walk short distances.
Ability to perform repetitive motion and substantial movements of the wrists, hands, and/or fingers.
Close visual acuity for preparing and analyzing data and figures, transcribing, viewing a computer monitor, and extensive reading.

Responsibilities

Install and repair equipment and check equipment for malfunctions.
Instruct customers in equipment operation and provide technical assistance.
Perform maintenance and technical support on products, integrated systems, subsystems, and software at customer or field locations.
Analyze and evaluate products and related performance.
Troubleshoot and diagnose malfunctions to resolve problems in minimum time.
Install, upgrade, and remove products while ensuring coordinated engineering field changes.
Assemble, install, and configure systems and equipment in accordance with site assessments and schematics.
Complete system programming and optimization as part of the installation process.
Perform routine system maintenance and analysis, including hardware configurations and adding, removing, and replacing equipment components.
Provide on-site end-user training on system operation, maintenance, and limited troubleshooting.
Maintain effective customer communications and relations.
Travel frequently to customer sites and perform assigned field technician service duties.
Perform CAC/PKI and RA/LRA functions related to creation, revocation, suspension, and issuance of SIPRNet Tokens and SIPRNet Administrative Tokens.
Support the SLD 45 and CFSCC missions on a 24/7/365 basis.
Process DD Form 2875s for SIPRNet account requests and create subsequent SIPRNet user accounts.
Assist and train less experienced personnel as needed.