Client Systems Specialist

TEKsystems • Franklin Township, NJ

3d • $20 - $20 • Hybrid

About The Position

The Client Systems Support Specialist will provide help desk support for customers on internal software, compatible programming devices, and Bluetooth connectivity products. Support Specialists also research and test 3rd party devices for compatibility with products.

Requirements

• Strong customer service and communication
• Strong computer skills
• Microsoft office

Nice To Haves

• Experience with bluetooth and mobile devices preferred

Responsibilities

• Support customers and internal staff on software and compatible products
• Support customers and internal staff on connectivity devices and 3rd party devices as they relate to connectivity with products
• Provide 2nd level support to consumers on connectivity devices and 3rd party devices as they relate to connectivity with products
• Research and test 3rd party devices for compatibility
• Handle customer and consumer calls and emails
• Software and hardware troubleshooting, announcement of system outages, basic system administration, in-depth assistance on supported software applications, problem tracking/follow-up, and delegation to other specialists for additional assistance.
• Input all calls into call tracking software
• Collect and relay software information, technical problems and suggestions for improvement
• Manage incident escalations, crisis calls, and monitors questions ensuring appropriate responsiveness to customer requests/issues.

Benefits

• Medical
• dental
• vision
• Critical Illness
• Accident
• Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed