Client Systems Manager

GMO•Boston, MA

14d

About The Position

The Client Systems Manager leads a software engineering team responsible for the platforms that power GMO's Global Client Relations, Digital Marketing, Investment Analysis and Shareholder Services functions. Success in this role would be defined by partnering with Marketing, Product Distribution, Performance Analytics and other key stakeholders, to deliver and evolve client-facing systems-including CRM, client engagement tools, sales enablement platforms, and client/fund performance systems-to drive increased distribution reach and sales team productivity. The ideal candidate will be accountable for innovation, quality, and operational excellence across the technology suite.

Requirements

10+ years of experience in technology, with at least 3 years managing engineering or IT teams
Experience developing/managing large scale applications and platforms.
Financial services, investment management industry, and wealth management/intermediary background strongly preferred
Experience managing enterprise CRM platforms (Salesforce preferred), client-facing SaaS ecosystems, CMS platforms, and Marketing Automation tools
Actively engaged with market-leaders in the investment management industry to understand best-in-class client data-infrastructure and distribution and marketing platforms
Experience with, or exposure to, Performance Measurement and Investment Analysis concepts and systems
Strong stakeholder management skills; comfortable engaging with senior business and technology leaders, able to translate business requirements into technical specifications
Familiarity with software delivery practices, vendor risk management, and regulatory compliance requirements

Responsibilities

Serve as the primary technology liaison for sales, marketing, client relations, and performance analytics teams, managing expectations and aligning delivery priorities
Represent Client Systems in cross-functional working groups and technology leadership forums
Provide regular project status and roadmap updates to senior leadership
Manage and develop a team of software engineers and technical staff implementing and supporting client and distribution focused and fund/client performance focused technology systems
Build collaborative partnerships with peer engineering managers across the Software Engineering & Platform Architecture group
Work closely with the Technology Transformation team to generate meaningful technology innovations and upgrades in support of the product distribution and marketing effort
Conduct performance reviews, set goals, and provide ongoing coaching and career development
Own the strategy, roadmap, and day-to-day delivery for client technology systems, including Salesforce CRM, Seismic, and other internally developed applications
Lead initiatives to enhance CRM capabilities, including integration of generative AI features
Manage the gmo.com platform and client portal in partnership with Marketing and Distribution teams
Using generative AI tools and techniques oversee lead generation technology and workflows
Manage the day-to-day delivery for Performance Analytics and Shareholder Services platforms
Provide technical guidance to the team on design, architecture, and implementation decisions
Lead response to critical production issues, coordinating triage, resolution, and post-incident follow-up across stakeholders
Manage vendor relationships, including contract oversight, due diligence and security questionnaires
Ensure systems meet regulatory and compliance requirements, partnering with Security and Risk teams as needed
Drive adoption of GMOâ€™s evolving software engineering practices within the Client Systems team
Collaborate with Platform, Architecture, and Trading/Operations teams to align shared infrastructure and standards