Client Support Worker-Casual Relief

The Salvation Army Canada and Bermuda Territory•St. John's, NL

2d•Onsite

About The Position

The Client Support Worker will work as part of a frontline shelter team to build rapport and a positive trusting relationship with shelter clients and promote an environment based on dignity and respect.

Requirements

Completion of a university degree focusing in the area of psychology, special education, social work, or a related field.
Experience in working with a marginalized population in an empowering community- oriented environment.
Excellent assessment skills.
Ability to advocate on behalf of clients.
Working knowledge of homelessness and community partners.
Effective communication and computer skills.
Good interpersonal skills, positive attitude and ability to work in a team setting is essential.
Adaptability to change and frequent interruptions.
Ability to provide and accept work direction.
Ability to understand and maintain client/worker boundaries.
Ability to work independently.
Commitment to lifelong learning.
Must provide a record of a recent Criminal History Check.

Nice To Haves

Work experience in a residential program preferred.
Valid CPR/First Aid certificate an asset.
Non-Violent Crisis Training an asset.

Responsibilities

Encourage clients in acquiring appropriate social skills (inter-personal, social and community skills) by using problem solving, conflict resolution and mediation techniques.
Interact with clients to facilitate relationship building.
Complete documentation, both written and electronic, in a clear and concise manner, and within required time lines (such as referrals for service, detailed shift logs, case notes, HIFIS entries, etc.).
Provide oncoming shift with pertinent information during shift change discussions.
Maintain awareness of community resources to assist clients in identifying and accessing services and programs.
In consultation with the Shelter Manager, refer clients to appropriate community resources in order meet client needs and foster independence.
Assist clients in securing personal items, as well as in acquiring IDs, MCP, Birth Certificate etc.
Clean client rooms upon discharge from the shelter.
Conduct after-hour room checks and note them in log book.
Other duties as assigned by management.