USSF Delta 10 Client Support Technician
About The Position
The Client Support Technician is responsible as the primary front-facing point of contact for end-user support, managing user interfaces and ensuring the reliable operation and maintenance of computer systems, supporting Delta 10 at Patrick SFB, Florida. This individual delivers responsive, customer-focused technical assistance, performs initial troubleshooting and diagnostics, and escalates complex issues as appropriate and available to meet organizational needs, including support for Special Access Programs (SAPs), Collateral, Sensitive Compartmented Information (SCI), and Department of Defense (DoD) agencies such as HQ Air Force, Office of the Secretary of Defense (OSD), and Military Departments. The qualified applicant will directly support Delta 10’s mission in the planning, development, and execution of wargames, concept evaluation, and large-scale field experimentation focused on space and cyber implications within all-domain structures. The Client Support Technician will provide day-to-day support for Delta 10/S6 Directorate systems, including Bldg 991 and the Wargame Center, and will participate in decisions regarding future hardware and software upgrades to enhance organizational infrastructure. The role requires the ability to operate under minimal supervision, execute management and operations of systems and networks, and provide technical support to computer users to resolve issues promptly.
Requirements
- Working technical competency in one or more of the following platforms: Microsoft Windows Server, Red Hat Enterprise Linux servers, MS Hyper-V/VMWare/ESx/Xen Hypervisors, enterprise networking/firewalls/intrusion detection/prevention systems, forensic analysis/vulnerability assessment, Group Policy management and configuration, scripting, BMC Footprints, WSUS, Lumension, Bitlocker, SQL Server 2012, TomCat, IIS, Windows Server 2012r2/2016, Win 10, Red Hat 6.5, Microsoft Office.
- Familiarity with toolkits, SIEMs, Logrhythm, ACAS/Nessus/SCAP, mandatory/role-based access control concepts (e.g., SE Linux extensions to RHEL, PitBull, AppArmor, Sentris), video teleconferencing/VOIP, Oracle/MS SQL database security, and Apache/IIS Web server security.
- Thorough knowledge of Microsoft Windows desktop and server operating systems, Microsoft Exchange Server, and RHEL operating systems administration and associated hardware.
- Working knowledge of CISCO network and switching, virtualization technologies, LAN/WAN technologies, and data backup technologies.
- Working knowledge of communication security (COMSEC) policies and integration, Risk Management Framework, Common Criteria, and System Security Policy as they relate to assessments and authorization.
- Experience providing technical support in a customer service role, applying industry standards and best practices in an enterprise-level Windows system environment, solving technical problems quickly, and identifying opportunities to automate repetitive processes.
- Working knowledge of WSUS and/or YUM patch deployment methodologies; familiarity with DoD policy as it applies to system and network administration.
Responsibilities
- Install, configure, set up, and upgrade client-level hardware, including workstations, laptops, thin clients, monitors, printers, scanners, and associated peripherals (KVM’s switches, speakers, UPS, or other connected devices).
- Troubleshoot and resolve operating system errors, software application failures, and driver compatibility issues.
- Verify that all client-level software is properly licensed, approved, and configured according to local baseline requirements.
- Diagnose and resolve physical cabling, and logical network connectivity issues for endpoint devices.
- Perform basic Active Directory tasks, such as joining systems to the domain, managing computer objects, and assisting users with password or account lockouts.
- Apply mandatory software updates, security patches, and Information Assurance Vulnerability Alerts (IAVAs) to endpoint devices.
- Maintain, update, and monitor endpoint security software, host-based firewalls, and antivirus solutions.
- Identify and report unauthorized hardware or software, and assist in the immediate containment of potential security incidents or data spills.
- Provide professional tier-1 and tier-2 IT support directly to end-users via phone, email, walk-in, or remote desktop.
- Log, track, update, and close service requests and incident reports using the approved enterprise IT Service Management (ITSM) system.
- Document precise technical resolutions and contribute to the local IT knowledge base to improve future response times.
- Maintain accurate, real-time inventory records of all hardware, software, and peripheral assets.
- Track the movement of hardware assets and ensure proper hand receipts are signed and filed.
- Sanitize, decommission, and prepare legacy IT hardware for secure disposal or turn-in according to defense organization standards.
- Provision, configure, and troubleshoot government-furnished mobile devices (smartphones, tablets) and secure mobile communication applications.
- Assist with the setup, operation, and basic troubleshooting of secure and non-secure voice and video teleconferencing systems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
