Client Support Technician II
University of South Florida•Tampa, FL
About The Position
The Client Support Technician II on the Oracle HR Help Desk team serves as a front line resource for resolving employee issues related to the Oracle Human Resources system. This role is pivotal in ensuring a smooth digital experience for clients by managing help desk incidents, maintaining service level agreements (SLAs), and improving client sentiment through responsive and effective support.
Requirements
- Current work authorization in the United States.
- This position is not eligible for Visa Sponsorship.
Responsibilities
- Serves as a front line resource for resolving employee issues related to the Oracle Human Resources system.
- Manages help desk incidents.
- Maintains service level agreements (SLAs).
- Improves client sentiment through responsive and effective support.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation Days
- Paid Sick Days
- 11 Paid Holidays
- Various Retirement Options, including 401K employer match
- Tuition Assistance (available for yourself, spouse, partner or dependent)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
