Client Support Specialist

Spartan Affiliates•Birmingham, AL

1d•Onsite

About The Position

Spartan Invest in Birmingham, AL, is a full-service turn-key real estate investment firm specializing in property acquisition, renovation, and property management. We are seeking an Client Support Specialist to join our team. Spartan has been frequently recognized by Inc. magazine as one of Birmingham’s fastest growing private companies. Each team member is given incredible autonomy and responsibility with the expectation of high-performance results. The marks of a Spartan include being honest, industrious, dispassionately objective, and extremely focused. The objective of the Client Support Specialist is to serve clients as a first point of contact, advocate and trusted strategic advisor, with a focus on maximizing client ROI.

Requirements

Calm and professional demeanor, especially when dealing with escalated calls and/or email correspondence
Excellent verbal and written communication skills
Confident and resilient
Strong ability to prioritize and attack many responsibilities
Proficiency in Microsoft Office and G-Suites

Nice To Haves

Bachelor's degree
3+ years of professional customer service or client service experience
Experience using Salesforce

Responsibilities

Strengthen client relationships by working closely with all property management departments to ensure rent payments are collected, rents are maximized, turnover is minimized, maintenance is addressed in a timely manner, etc.
Develop and implement value-add solutions, process updates, efficiency improvements, etc. to ensure that client KPIs are met and ROI is maximized
Onboard clients, including tax information, property management agreement, bank account information, online portal enrollment and tutorial, etc.
Proactively communicate with clients, at least monthly, with updates on the status of their portfolio
Timely answer client phone calls and emails
Monitor vacant properties by tracking potential tenant interest and adjusting rent as needed to ensure that they lease as quickly as possible
Review invoices related to managed portfolios to determine who owns financial responsibility
Investigate maintenance and repair bids and invoices to ensure work is necessary and fairly priced
Promptly address significant maintenance and eviction issues with clients
Review client statements monthly to ensure accuracy of income and expenses
Complete monthly client payments while ensuring accuracy of funds dispersed
Work with clients to ensure all property taxes are paid at the end of each year
Facilitate insurance claims when needed
Complete all necessary tasks to further the success of client investments
Engage clients during annual Spartan Summit