Client Support Specialist (US)

Careology

1d • $40,000 - $45,000 • Remote

About The Position

Careology blends clinical precision with consumer-grade design to deliver connected, personalised, proactive care - all through one AI-powered platform. We support patients, caregivers and care teams, enabling everyone to act with confidence and have real clarity behind every decision. We are a growing health technology company with an international team, and we are now expanding our US client support capability to match the growing demand for our platform across the States. This is an exciting opportunity for a highly motivated graduate to join Careology at an important moment in our growth. As a Clinical Support Associate, you will be the first point of contact for US-based clinical teams: nurses, patient coordinators, oncology staff and others who use the Careology platform day-to-day and need fast, reliable support when something isn't working as expected. You don't need a clinical or technical background, what matters most is clear communication, sound judgement, and the ability to understand a problem quickly. You'll work closely with our wider team to make sure every client team feels heard and helped without delay.

Requirements

• A recent graduate looking for a meaningful first step in a fast-growing health tech company
• Excellent written communication skills. You write clearly, concisely and with warmth
• Strong common sense and the ability to understand a problem quickly, even when it's not fully formed
• A calm, organised approach - you can manage multiple conversations at once without losing focus
• Genuine curiosity and a willingness to learn how a complex product works
• A passion for getting things right for people, you take pride in leaving every interaction better than you found it
• Reliable and self-motivate, you can work independently in a remote setting during set US business hours
• An appreciation that behind every ticket is a clinical team under pressure, and a desire to help make their day a little easier

Nice To Haves

• A degree or experience in healthcare, communications, business, psychology or a related field is a plus, but not required

Responsibilities

• Monitor and manage incoming support tickets from US-based clinical teams submitted through our helpdesk platform during US business hours
• Triage issues accurately, determining what can be resolved immediately and what requires escalation to the technical team
• Respond to clinical teams in a clear, professional and reassuring manner, reflecting the Careology brand voice
• Resolve non-technical queries independently, drawing on product knowledge and good judgement
• Log, categorise and track issues to help the team identify patterns and improve the platform over time
• Build a thorough understanding of the Careology app and dashboard so you can guide clinical users with confidence
• Collaborate with the UK-based team to ensure smooth handovers and consistent support quality across time zones

Benefits

• A fully remote role based in the US, full-time at $40,000–$45,000/year
• Real responsibility from day one, you will be a meaningful part of how Careology shows up for its clinical clients
• Direct exposure to a UK-headquartered health technology company operating at the intersection of AI, oncology and patient care
• A supportive, close-knit team that takes quality and compassion seriously
• Regular check-ins and mentorship to help you grow in the role
• A pathway to a meaningful career at the intersection of oncology, AI and digital health. Where the work you do genuinely changes outcomes for patients and the people who care for them.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed