Part-Time Remote Client Support Specialist (Legal Services) - TX (Houston)

Alert Communications • Houston, TX

4d • Remote

About The Position

As a Part-Time Client Support Specialist, you will serve as the main point of contact for callers reaching out to our partner law firms. In this role, you will evaluate and qualify incoming inquiries, deliver compassionate customer care, and ensure a smooth, professional onboarding process from the very first call. Alert Communications powers client communication in legal services, supporting more than 3,000 clients across North America as a trusted, people-powered voice for their business. Our team manages incoming leads, client onboarding, and ongoing support for law practices nationwide. We provide 24/7 live answering and intake solutions tailored specifically for the legal sector.

Requirements

• Must live in Texas
• Availability to work one weekend day (Saturday or Sunday) and holidays.
• Experience in customer service, call centers, sales, or hospitality.
• Strong computer literacy
• Ability to multitask across multiple systems
• Typing speed of 35WPM
• Reliability, high accuracy, and strong productivity using company tools and software.
• A quiet and private workspace free from background noise and distraction.
• High-speed Fiber or Cable connection (Wi-Fi, DSL, and satellite connections are not permitted).
• Minimum 15 Mbps download/5 Mbps upload speeds required.
• Must connect directly to your modem or router via Ethernet cable.
• A PC or Laptop operating on Windows 11 (or higher)
• A wired USB headset with an integrated microphone.
• Mac/Apple products, Chromebooks, and tablets are incompatible.

Nice To Haves

• Legal industry experience is a major plus.
• Fluency in both Spanish and English is strongly desired.

Responsibilities

• Serve as the main point of contact for callers reaching out to partner law firms.
• Evaluate and qualify incoming inquiries.
• Deliver compassionate customer care.
• Ensure a smooth, professional onboarding process from the very first call.
• Manage incoming leads, client onboarding, and ongoing support for law practices nationwide.
• Provide 24/7 live answering and intake solutions tailored specifically for the legal sector.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed