Client Support Specialist

Community-Minded Enterprises•Spokane, WA

2d•Onsite

About The Position

Community-Minded Enterprises is seeking a Client Support Specialist to play a vital role in supporting individuals entering our Behavioral Health and Recovery programs. This is more than an administrative role; it’s the front door to care. You’ll guide clients through the admissions process, ensure that records and paperwork are accurate, support scheduling and follow-up, and serve as the welcoming face of our program. Your work will directly impact the continuity of care for people on the path to healing.

Requirements

Valid Washington State Driver’s License, reliable transportation, and liability insurance.
Ability to maintain confidentiality and uphold HIPAA standards.
Strong organizational and time-management skills.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills—patient, empathetic, and client-centered.
Comfort using electronic health record (EHR) systems and Microsoft Office Suite.
Understanding of the recovery process and respect for individuals on their journey.

Nice To Haves

AA or bachelor’s degree in behavioral health, recovery services, or related field.
Experience in behavioral health, substance use recovery, or healthcare settings.
Familiarity with Medicaid Managed Care, billing, and claims processing.

Responsibilities

Guide new clients through the admissions process with compassion and clarity.
Conduct intake interviews, verify insurance eligibility, and set up electronic health record (EHR) files.
Schedule and reschedule appointments, ensuring clients feel supported every step of the way.
Complete, organize, and track paperwork such as applications, releases, vouchers, and program-specific documentation (GIPRA, Agency, FCS, BHA).
Maintain confidentiality in alignment with HIPAA and agency policies.
Ensure accuracy in records to support billing and reimbursement.
Serve as the welcoming front office presence for Recovery and Support Services.
Act as a liaison between clients, clinicians, and staff to ensure smooth communication and seamless transitions in care.
Keep clients informed, supported, and connected during wait times or schedule changes.
Manage appointment scheduling and follow-up for behavioral health services.
Collaborate with clinicians to keep calendars organized and full.
Proactively monitor no-shows, cancellations, and follow-ups to maximize client engagement.
Work with billing and data quality staff to ensure documentation supports accurate insurance billing.
Help reconcile accounts, resolve discrepancies, and address insurance inquiries.
Run reports to identify potential issues and flag them for correction.
Participate in staff meetings, trainings, and community events.
Flex into evening or weekend hours as needed.
Take on additional responsibilities that strengthen our team and services.