Client Support Specialist - Digitech - Remote
About The Position
The Client Support Specialist is responsible for delivering a high-quality service experience by addressing patient and client inquiries with accuracy, professionalism, and efficiency. This onsite role is based at the client’s location and is dedicated to supporting a specific client group. The position serves as a key point of contact, ensuring inquiries are resolved in a timely and well-communicated manner while upholding HIPAA standards and client requirements. The role requires strong attention to detail, sound judgment, and the ability to manage multiple requests in a fast-paced, client-focused environment.
Requirements
- High School Diploma or equivalent
- Strong computer skills. Basic understanding of MS Outlook, Word and Excel
- Minimum typing of 40 wpm
- Must be a quick learner and willing to ask questions
- Able to handle pressure and always maintain composure and demonstrate empathy; must display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties
- Ability to work independently, and be accountable for your work
- Able to handle large volumes of work while meeting tight deadlines
- Ability to identify issues, know what questions to ask, and determine solutions
- Excellent attention to detail and accuracy
- Able to multi-task, and organize and prioritize tasks in order to complete all work assigned; strong follow-through is necessary
- Must be punctual and dependable
- Collaborative team player; able to work with all internal departments
- Must successfully complete a pre-employment physical examination and provide documentation of required vaccinations in accordance with client and regulatory requirements
Nice To Haves
- Previous experience dealing with the public is helpful
- Bilingual, English / Spanish speaking is a plus, but not required
Responsibilities
- Answering and responding to daily inquiries and requests from the client; forward calls as necessary to alternate billing departments
- Determining resolutions to customer issues while adhering to our client rules and expectations
- Processing client requests to add information to an account such as insurance or patient demographic information or edit existing information
- Assisting Department Managers in resolving client account issues by researching and/or obtaining necessary documentation from internal or external resources
- Working with external parties, including but not limited to hospitals, insurance providers, attorneys and the patients we serve
- Scanning and mailing checks to lockbox
- Meeting or exceeding all production standards without sacrificing quality
- Working internally by gaining an understanding of all departments and how they work together toward payment of all EMS claims
- Handling correspondence via mail, email and telephone; performing other duties as assigned by management
- Complying with all company policies and procedures; adhering to Corporate Compliance Program and Standards of Business Ethics guidelines
- Assisting senior management in identifying and implementing efficient processing methods and procedures
- Additional job duties as assigned
Benefits
- 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
