Client Support Specialist

Down to Earth•Fort Myers, FL

23h•Onsite

About The Position

We are looking for someone who truly enjoys helping to support the business by providing exceptional service. If you get energized and motivated about partnering with operations teams and interacting with people, this may be the job for you! If you take pride in your communication skills, attention to detail, and ability to ensure customer satisfaction, we want to hear from you! As a Client Support Specialist you will work closely with Client Relations, Operations Teams, and Clients to ensure each property receives the highest level of service. This individual serves as a liaison between the field and the customer helping to monitor quality, address concerns quickly, and maintain consistent communication. This position is ideal for someone who thrives on providing exceptional service, building strong client relationships, and supporting operational excellence in the field.

Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred.
1–3 years of experience in customer support, customer service, administrative support, or a related role.
Strong written and verbal communication skills.
Customer‑focused mindset with strong problem‑solving abilities.
Ability to manage multiple tasks and priorities in a fast‑paced environment.
Proficiency with standard business software such as Microsoft Office and customer management systems.
Strong organizational skills and attention to detail.
Ability to work outdoors
Valid Florida Driver’s License and ability to pass an MVR check

Nice To Haves

Experience in landscaping, construction, facilities services, or another service‑based industry.
Familiarity with recurring service contracts or field service operations.
Experience working with CRM, ticketing, or service management systems.
Ability to work collaboratively with field operations and account management teams.
Bilingual (English/Spanish) a plus.
Strong problem solving and follow‑through skills and a proactive approach to customer service.

Responsibilities

Respond to client inquiries via phone, email, and internal systems in a timely, professional manner.
Serve as a primary support contact for customers regarding service requests, scheduling questions, and general account inquiries.
Build and maintain strong relationships with clients through regular communication and site visits
Support Client Relations by ensuring client expectations are consistently met or exceeded
Monitor field performance for quality, safety, and efficiency
Identify and communicate opportunities for property enhancements or service improvements to the appropriate team members
Respond promptly and professionally to client inquiries and service requests
Collaborate with the Operations Team and Client Relations Department to ensure timely completion of work orders and projects
Participate in client walkthroughs and prepare reports on site conditions and progress
Coordinate with operations and field teams to relay client requests, resolve service issues, and provide status updates.
Enter, track, and maintain accurate client service requests, tickets, feedback, and communication records in internal systems.
Assist with client onboarding tasks, including account setup, documentation, and initial service coordination.
Support account managers by preparing reports, service summaries, and client communications as needed.
Follow up with clients to confirm issue resolution and ensure satisfaction.
Maintain accurate customer records, including contact information and service details.
Identify recurring client issues or trends and escalate appropriately to leadership.
Support continuous improvement by suggesting process enhancements to improve client experience.
Performing other tasks as assigned