Remote Client Support Specialist

Alert Communications • Houston, TX

7d • Remote

About The Position

Alert Communications powers client communication in legal services, supporting over 3,000 clients across North America. They provide 24/7 live answering and intake solutions tailored for the legal sector. As a Part-Time Client Support Specialist, you will be the main point of contact for callers to partner law firms, evaluating and qualifying inquiries, delivering compassionate customer care, and ensuring a smooth onboarding process from the first call.

Requirements

• Must live in Texas.
• Availability to work one weekend day (Saturday or Sunday) and holidays.
• Experience in customer service, call centers, sales, or hospitality.
• Strong computer literacy.
• Ability to multitask across multiple systems.
• Typing speed of 35WPM.
• Reliability, high accuracy, and strong productivity using company tools and software.
• A quiet and private workspace free from background noise and distraction.
• High-speed Fiber or Cable connection (Wi-Fi, DSL, and satellite connections are not permitted).
• Minimum 15 Mbps download/5 Mbps upload speeds required.
• Must connect directly to your modem or router via Ethernet cable.
• A PC or Laptop operating on Windows 11 (or higher).
• A wired USB headset with an integrated microphone.
• Mac/Apple products, Chromebooks, and tablets are incompatible.

Nice To Haves

• Legal industry experience is a major plus.
• Fluency in both Spanish and English is strongly desired.

Responsibilities

• Serve as the main point of contact for callers reaching out to partner law firms.
• Evaluate and qualify incoming inquiries.
• Deliver compassionate customer care.
• Ensure a smooth, professional onboarding process from the very first call.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed